INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines


ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

Procurement of ICT Controlled Items

No 
Title 
Downloaded Documents
1
Flowchart Procurement

click here
2
Technical Specification Options Guideline    click here
3
Desktop Specification

LOW

MEDIUM

HIGH

4
Laptop/Notebook Specification

LOW

MEDIUM

HIGH

5
Software Template 

click here   

6PrinterBlack & White Laserjet Printer

Color Laserjet Printer

MFP Color Laserjet Printer