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Rafikul Islam
Professor

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Rafikul Islam received his M.Sc. degree in Applied Mathematics from the University of Calcutta and Ph.D. in Operations Research from the Indian Institute of Technology, Kharagpur, in 1988 and 1996, respectively. Presently, he is working as a Professor at the Faculty of Economics and Management Sciences of International Islamic University Malaysia (IIUM). He served as the Head of the Department of Business Administration of IIUM for two years. He also served the Faculty as the Deputy Dean (Academic Affairs) for three years and the university as Deputy Dean (Strategic Planning and Decision Makin ... show more

  • Ph.D in Operations Research - Doctor of Philosophy, Indian Institute of Technology, Kharagpur
  • Master in Applied Mathematics - Masters Degree, University of Calcutta
  • Bachelor in Mathematics - Bachelor Degree, University of Calcutta
  • Natural Science ~ Mathematical Sciences ~ Applied Statistics ~ Decision Theory - is in the particular area of Malaysian Vision 2020; a number of papers published on Vision 2020.
  • Economics, Business And Management ~ Economics, Business And Management ~ Management ~ Operational Management - particularly Analytical Hierarchy Process.Have many publications
  • Economics, Business And Management ~ Economics, Business And Management ~ Operations Management ~ Operation Research/Management Science - Did Phd in OR; A book and many papers published in OR journals.
  • 2013 - 2021 , International Society of AHP
  • 1996 - 2019 Life Member, Indian Society of Technical Education
  • 2009 - 2019 Member, Malaysian Institute of Management
  • 2016 - 2019 , American Center for Business Excellence
  • 2013 - 2019 , Inderscience
DECISION SCIENCE 1997/1998 1998/1999 1999/2000 2000/2001 2001/2002 2002/2003 2003/2004 2004/2005 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014 2014/2015 2015/2016 2016/2017 2017/2018 2018/2019 2019/2020
INFORMATION TECHNOLOGY 2000/2001
OPERATIONS MANAGEMENT 2000/2001 2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014
QUALITY MANAGEMENT 1999/2000 2000/2001 2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2014/2015
QUANTITATIVE RESEARCH METHODS 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014 2014/2015 2015/2016 2016/2017 2017/2018 2018/2019
In Progress
2018 - Present ESSENTIALS OF MANAGEMENT SCIENCE FORM ISLAMIC PERSPECTIVE
2015 - Present Time Management for Better Job Performance: An Analysis from Wasatiyyah Perspective
2009 - Present Operations and Quality Management
Completed
2016 - 2017 National Survey of Research and Development (R&D) 2016
2016 - -1 National Survey of Research and Development (R&D) 2016
2015 - 2018 Performance Evaluation Index for Islamic Banks Based on Maqasid Al-Shariah
2015 - 2016 Malaysia Business Excellence Framework: A Strategy For Organizational Sustainability
2014 - 2018 Development of a New SETARA Rating Model: An Application of the Analytic Hierarchy Process
2014 - 2014 Developing A Model of Maldives Islamic University and Strategic Plan
2012 - 2013 On Investigating The Difference Between Outcomes Obtained From Nominal Group Technique And Survey Method
2011 - 2014 Enhancing Service Quality of the Islamic Banking System in Malaysia: An Application of Quality Function Deployment (QFD) and Analytic Hierarchy Process (AHP)
2011 - 2012 Management of Resources in The Muslim World: Challenges and Prospects
2011 - 2012 Ranking Of The Nine Challenges Of Malaysian Vision 2020
2010 - 2011 Essentials of Management Science
2010 - 2012 Measuring Consumer Based Brand Equity Sportswear Market in Malaysia
2010 - 2011 Managing Quality in Higher Education Through Nominal Group Technique
2009 - 2010 Family Management from Islamic Perspective
24 نوفمبر 2017 Best Paper Award. Academy for Global Business Advancement - International level.
24 نوفمبر 2017 Most Distinguished Academic Accomplishment. Academy of Global Business Advancement - International level.
10 نوفمبر 2016 Business Excellence Lead Auditor. Malaysia Productivity Corporation - National level.
24 سبتمبر 2009 AGBA Distinguished Scholar. Association for Global Business Advancement - International level.
29 يوليو 2008 Bronze Medal. Universiti Putra Malaysia - National level.
21 مايو 2007 2007 AGBA ASEAN Academic Leader. Association for Global Business Advancement - International level.
Article
2019 Effects of six sigma initiatives in Malaysian private hospitals. International Journal of Lean Six Sigma , 10 (1) pp.44-57
2019 A new model of continuous improvement in Total Quality Management from an Islamic perspective. Asian Academy of Management Journal , 24 (1) pp.129-149
2019 Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh. International Journal of Contemporary Hospitality Management , 31 (4) pp.1836-1856
2019 Enhancing quality of education: a case study on an International Islamic School. Asian Academy of Management Journal , 24 (Supp. 1) pp.141-156
2018 Assessing and ranking HALMAS parks in Malaysia: An application of importance-performance analysis and AHP. Journal of Islamic Marketing , 9 (2) pp.240-261
2018 Prioritization Of The Indicators And Sub-Indicators Of Maqasid Al-Shariah In Measuring Liveability Of Cities. International Journal of the Analytic Hierarchy Process , 10 (3) pp.348-371
2018 Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry. International Journal of Business and Systems Research , 12 (4) pp.365-390
2018 Challenges faced by Malaysian private HLIs in providing quality education: a thematic analysis. Quality Assurance in Education , 26 (3) pp.349-373
2018 Comparison of outcomes obtained from nominal group technique and survey method: An empirical investigation. Journal for Global Business Advancement , 11 (2) pp.232-259
2018 Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences , 10 (3) pp.267-278
2018 Impact of supply chain collaboration and knowledge sharing on organizational outcomes in pharmaceutical industry of Bangladesh. Journal of Global Operations and Strategic Sourcing , 11 (3) pp.301-320
2018 Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance , 31 (8) pp.973-987
2018 A conceptual model of continuous improvement in total quality management from Islamic perspective. Australian Academy of Business and Economics Review , 4 (1) pp.1-16
2017 Effective time management. Al-Amin Mission Newsletter pp.2-5
2017 Measuring quality performance between public and private hospitals in Malaysia. International Journal of Quality and Service Sciences , 9 (2) pp.218-228
2017 Identifying the factors for reducing turnover rate in aviation business: Bangladesh context. Australian Academy of Business and Economics Review , 3 (1) pp.39-46
2017 Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia. Turkish Journal of Islamic Economics , 4 (2) pp.71-82
2017 Work on resolving Israeli-Palestinian conflict. International Journal of Analytic Hierarchy Process , 9 (3) pp.326-340
2016 Prioritisation of service quality dimensions for healthcare sector. International Journal of Medical Engineering and Informatices , 8 (2) pp.108-123
2016 Factors influencing operations management practices for Islamic banks in Bangladesh. Journal of Islamic Economics, Banking and Finance , 12 (2) pp.43-58
2016 Selection of institution of higher learning for study abroad: a Malaysian case study. Malaysian Management Review , 51 (1) pp.33-48
2016 Applications of analytic hierarchy process in business and systems. International Journal of Business and System Research , 10 (2/3/4) pp.101-104
2015 IIUM: in the eyes of the former graduates. Al Ameen Mission Newsletter (7-8) pp.12-15
2015 Editorial. Journal of International Business and Entrepreneurship Development , 8 (2) pp.105-107
2015 Editorial . Journal for Global Business Advancement , 8 (2) pp.135-137
2015 Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia . International Journal of Quality and Service Sciences , 7 (4) pp.424-441
2015 Measuring the performance of Islamic banks using maqāsid based model. Intellectual Discourse , 23 pp.401-424
2015 The application of analytic hierarchy process in higher learning institutions: a literature review . Journal of International Business and Entrepreneurship Development , 8 (2) pp.166-182
2015 Critical success factors of the challenges in providing quality education: a study on Malaysian private higher learning institutions. International Journal of the Analytic Hierarchy Process , 7 (1) pp.83-103
2014 IIUM: A beacon of higher education in the Muslim world. . Al-Ameen Mission Newsletter (5-6) pp.9-11
2014 Malaysian graduates’ employability skills enhancement: an application of the importance performance analysis. Journal for Global Business Advancement , 7 (3) pp.181-197
2014 Do managers and employees perceive motivating factors differently in Malaysia?. International Journal of Business and Systems Research , 8 (1) pp.72-90
2014 Defining quality education in higher learning institutions: divergent views of stakeholders. International Journal of Arts and Sciences , 7 (1) pp.375-385
2014 Employability skills development approaches: an application of the analytic network process. Asian Academy of Management Journal , 19 (1) pp.93-111
2013 Editorial. Special issue: management applications of AHP in South East Asia. Malaysian Management Review (MMR) , 48 (2) pp.iii-iv
2013 Selecting a technical service provider by using the analytic hierarchy process. Malaysian Management Review , 48 (2) pp.53-67
2013 Effects of supply chain management practices on customer satisfaction: evidence from pharmaceutical industry of Bangladesh . Global Business and Management Research: An International Journal , 5 (2 & 3) pp.120-136
2013 Effects of Lean Six Sigma application in healthcare services: a literature review. Reviews on Environmental Health , 28 (4) pp.189-194
2012 Employee motivational factors: a comparison between Malaysia and Sultanate of Oman. Journal of Global Business Advancement , 5 (4) pp.285-306
2012 The construction and demolition wastes in Klang Valley, Malaysia. PLANNING MALAYSIA - Journal of the Malaysian Institute of Planners , X pp.99 -124
2012 Effect of knowledge management practices on business performance in Bangladesh pharmaceutical industry . Terengganu International Management and Business Journal , 2 (2) pp.22-31
2011 Prioritizing issues of Malaysian Vision 2020: an application of the analytic hierarchy process and quality function deployment. International Journal of Economics, Management and Accounting , 19 (1) pp.27-62
2011 Strengthening Muslim family institution: a management perspective. Pertanika Journal of Social Science & Humanities , 19 (1) pp.81-98
2011 Nominal group technique and its applications in managing quality in higher education. Pakistan Journal of Commerce and Social Science , 5 (1) pp.81-99
2011 Solid waste generation characteristics: The Malaysian local authorities’ outlook. Planning Malaysia -Journal of the Malaysian Institute of Planners , 2011 (9) pp.51-76
2010 Malaysia on course to become a developed country: prioritizing issues with the analytic hierarchy process. International Journal of the Analytic Hierarchy Process , 2 (2) pp.79-107
2010 Group decision making through nominal group technique: an empirical study. Journal of Business and Entrepreneurship Development , 5 (2) pp.134-153
2010 Critical success factors of the nine challenges in Malaysia's Vision 2020. Socio-Economic Planning Science , 44 pp.199-211
2008 Employee motivation: a Malaysian perspective. International Journal of Commerce and Management , 18 (4) pp.344-362
2008 Organizational approach to Total Quality Management: a case study . Asian Journal of Business and Accounting , 1 (2) pp.19-38
2008 Operations strategies of a selected Fair Price Shop Awards 2004-2005 winners . KENMS Working Paper Series (3) pp.1-9
2007 Application of quality function deployment in redesigning website: a case study on TV3 . International Journal of Business Information Systems , 2 (2) pp.195-216
2007 Building consumers’ confidence in adopting e-commerce: a Malaysian case . International Journal of Business and Systems Research , 1 (2) pp.236-255
2007 Employee motivation: a comparison between Malaysia and UAE. Malaysian Management Review , 42 (1) pp.101-122
2007 MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition of an alternative evaluation scheme. International Transactions in Operational Research , 14 pp.373-394
2006 Important brainstorming rules. New Straits Times pp.6-6
2006 Employee Motivation Guidelines . New Straits Times pp.2-2
2006 Developing quality healthcare software using quality function deployment: a case study based on Sultan Qaboos University Hospital. International Journal of Business Information Systems , 1 (4) pp.408-425
2006 Employee performance evaluation by the AHP: a case study. Asia Pacific Management Review , 11 (3) pp.163-176
2006 An integration of multicriteria analysis with GIS in the Malaysian National Physical plan. Journal of the Malaysian Institute of Planners , 4 pp.69-82
2006 Management decision making by the analytic hierarchy process: a proposed modification for large-scale problems. Journal of International Business and Entrepreneurship Development , 3 (1/2) pp.18-40
2005 Building an effective reward system. New Straits Times pp.N6-N6
2005 Developing Effective Appraisal System. New Straits Times pp.2-2
2004 Improving through Process Approach. New Straits Times pp.1-2
2004 Making Suggestion System Work. New Straits Times pp.2-2
2002 Effective Group Decision Making. New Straits Times pp.A1-A1

Conference or Workshop Item

2019 Development of a new SETARA rating model: an application of the analytic hierarchy process. In: IIUM International Conference on Business Management (IICBM 2019)
2019 Service quality enhancement of Bangladesh Islamic Banks: an application of Quality Function Deployment (QFD). In: 16th World Congress of Academy for Global Business Advancement
2018 Measuring performance of universities in fragile countries using analytic hierarchy process. In: 15th International Symposium on the Analytic Hierarchy Process (ISAHP 2018)
2018 Prioritising determinants of organizational performance in hotel industry: an empirical investigation for Bangladesh. In: Academy for Global Business Advancement’s 15th World Congress Held at the AACSB Accredited National Institute of Development Administration (NIDA
2018 Enhancing quality of education: a case study on an International Islamic School. In: 1st International Conference of World Academy of Islamic Management
2017 Developing a hierarchical model based on quality dimensions to enhance business excellence in hotel industry of Bangladesh. In: 14th Association for Global Business Advancement (AGBA) World Congress
2017 Prioritization of service quality dimensions for healthcare sector using analytic hierarchy process. In: TOPAS: A National Conference on Engineering Mathematics
2017 Applications of the analytic hierarchy process in management. In: 4th International Conference on Advanced Research in Business and Social Sciences (ICARBSS)
2017 Developing a Maqasid-based performance measurement index for Islamic banks. In: 2nd Sharjah International Conference on Islamic Economy 2017
2016 Employee performance evaluation using analytic hierarchy process (AHP) for Chemvi Laboratory Sdn. Bhd.. In: 14th International Symposium on the Analytic Hierarchy Process
2015 On investigating the difference between outcomes obtained from nominal group technique and survey method. In: 12th AGBA Annual World Congress 2015
2015 Assessing and ranking HALMAS parks in Malaysia: an application of importance-performance analysis and AHP . In: 23rd International Conference on Multiple Criteria Decision Making (MCDMK 2015)
2015 Challenges and prospects of applications of total quality management in higher education institutes. In: National Quality Summit 2015
2014 Time management from an Islamic perspective: a qualitative study. In: 2nd International Conference on Management from Islamic Perspectives (ICMIP-2 2014)
2014 Identifying and ranking the critical success factors of the challenges in providing quality education by Malaysian private higher learning institutions. In: 13th International Symposium on the Analytic Hierarchy Process (ISAHP 2014)
2013 Time management from Islamic Perspective: An exploratory study. In: 1st World Congress on Integration and Islamicisation of Acquired Human Knowledge (FWCII 2013)
2013 Enhancing graduates’employability skills: A Malaysian case. In: Academy of International Business (MENA) : Third Annual Conference 2013
2012 Employability Skills Development Approaches: An Application of Importance-Performance Analysis and Analytic Network Process. In: 54th Annual conference of the Canadian Operational Research Society and the 10th International Conference on Multiple Objective Programming and Goal Programming (CORS/MOPGP’2012)
2012 Effect of Knowledge Management Practices on Business Performance in Bangladesh Pharmaceutical Industry. In: Terengganu International Business and Economics Conference 2012 (TIBEC III)
2011 A survey of operations management practices in Islamic banks of Bangladesh. In: 9th Asian Academy of Management International Conference 2011 (AAMC2011)
2011 Prioritizing the nine challenges of Malaysian Vision 2020. In: 11th International Symposium on the Analytic Hierarchy Process
2010 Construction and demolition wastes and its management: a case study in Klang Valley, Malaysia. In: IIUM Research, Innovation & Invention Exhibition (IRIIE 2010)
2009 Prioritizing issues of Malaysian vision 2020: an application of the analytic hierarchy process. In: The 10th International Symposium on the Analytic Hierarchy Process
2009 Improving Teaching Efficiency: An Application of QFD and AHP . In: 6th AGBA World Congress
2009 Family management from Islamic perspective: an application of quality function deployment and analytic hierarchy process . In: The 8th Asian Academy of Management International Conference
2009 Prioritizing issues of Malaysian Vision 2020: an application of the analytic hierarchy process . In: 10th International Symposium of the Analytic Hierarchy Process/Analytic Network Process
2008 Identifying and ranking critical success factors of Nine Challenges in Malaysian Vision 2020 . In: 18th Triennial Conference of International federation of Operations Research Societies

Book

2018 National survey of Research and Development in Malaysian 2016. Ministry of Science, Technology and Innovation (MOSTI)
2017 Implementation of TQM in public universities of Saudi Arabia: challenges and resolutions. IIUM Press, International Islamic University Malaysia . ISBN 978-967-418-521-3
2017 Measuring performance of universities in fragile countries. IIUM Press, International Islamic University Malaysia . ISBN 978-967-418-522-0
2016 Total Quality Management for Islamic financial institutions. International Council of Islamic Financial Educators . ISBN 978-967-467-003-0
2015 Hierarchon vol. 2: a dictionary of AHP hierarchies. RWS Publications . ISBN 978-1888603439
2005 Essentials of management science. Thomson Learning . ISBN 981-254-536-0
2003 The analytic hierarchy process: an effective multi-criteria decision making tool. IIUM Press . ISBN 983-9727-85-0

Book Section

2019 Continuous improvement: a comparison between Islamic and conventional approaches. In: Defining the Frontiers of Global Business Research Across Emerging Countries McGraw Hill Education (India) Pvt Ltd . ISBN 978-93-5316-106-4 , pp.13-25
2018 Prioritisation of internal and external barriers for supply chain implementation in manufacturing companies: a Malaysian perspective. In: Multicriteria methods and techniques applied to supply-chain management Intechopen . ISBN 978-1-78923-335-3 , pp.35-55
2013 The Kulliyyah of Economics and Management Sciences: integrating conventional economics with islamic values and ethics. In: IIUM: The Premier Global Islamic University IIUM Press . ISBN 978-967-418-270-0 , pp.195-209
2012 Introduction. In: Management of resources in Muslim Countries and Communities : Challenges and Prospects IIUM Press . ISBN 978-967-418-227-4 , pp.29-38
2011 Case studies in operations management . In: Case Studies as a Teaching-Learning Tool in Economics, Finance and Quantitative Courses : an Instructor's Perspective IIUM Press . ISBN 978-967-418-185-7 , pp.57-62
2011 Improving teaching efficiency: an application of QFD and AHP . In: Multiple Criteria Decision Making '10-11 University of Economics in Katowice . ISBN 973-83-7246-722-5 , pp.9-35
2010 The analytic hierarchy process in transportation sector. In: Multiple Criteria Decision Making for Sustainable Energy and Transportation Systems Springer . ISBN 978-3-642-04044 , pp.1-15
2009 Spatial AHP for the National Physical Plan of Malaysia. In: Spatial Decision Support for Urban and Environmental Planning: A Collection of Case Studies Arah Publications . ISBN 9789833718535 , pp.105-118
2009 Modified nominal group technique: what and how. In: Multiple criteria decision making '08 The Karol Adamiecki University of Economics in Katowice . ISBN 9788372464446 , pp.125-138