FAQs

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Is there a CHARGE?

All services at the CSC are FREE for IIUM Undergraduate and Postgraduate (Under Centre of Postgraduates Studies) students.

How do I know if I NEED counseling?
If you feel that you are not functioning well either emotionally, socially or academically. One of our friendly counselors will do an assessment and offer you their professional recommendation on what you need. Our counselors provide the support you need to address your concerns. No problem is too big or too small:

  • Adjustment to Surrounding
  • Academic Concerns
  • Anxiety and Stress Management
  • Assertiveness Issues
  • Depression
  • Difficulty with Alcohol or Other Substances
  • Financial challenges
  • Discrimination
  • Food Preoccupation/ Problematic Eating Habits
  • Loneliness
  • Low Self-Esteem
  • Relationships with Family, Friends or Significant Others
  • Sexual Abuse /Assault
  • Sexual Identity Issues
  • Test Anxiety

What are the SIGNS and SYMPTOMS of stress in students?
Students may experience stress in variety of ways. Some common indicators of stress include:

  • Inability to concentrate
  • Excessive procrastination
  • Infrequent class attendance
  • Little or no work completed, or poorly prepared work
  • Inability to make decisions
  • Frequent nightmares, especially after traumatic events
  • Pronounced irritability
  • Feelings of hopelessness
  • Lack of energy
  • Changes in eating patterns -- a loss of appetite, or bingeing and purging cycles
  • Sleep disturbances -- a loss of sleep or excessive sleep
  • Bizarre or unusual behavior

How do students make an APPOINTMENT to meet a counselor?

Appointments can be made by calling our office at 03-61964409, email (csc@iium.edu.my) or by visiting our office during our regular office hours of Monday through Friday.

NOTE:  You cannot make an appointment for another person.  All appointments must be made by the person seeking counseling.  You can make an appointment to consult with a counselor regarding concerns about another person

 The counseling service provides two ways to see a counselor:

  1. By a scheduled advanced appointment
  2. By same dayappointment (depend on counselor availability)
     

What if I need to talk to someone SOONER than my scheduled appointment time?

If you feel that you need to talk to someone urgently and cannot wait for you scheduled appointment time, or that you are in an emergency situation, you should use alternative method like tele-counseling or e-counseling. However, the alternative methods are offered during office hours.

What if I am CONCERNED about a friend, not myself?           
Do come in to consult with us. We may be able to help you talk to your friend or suggest ways to be supportive, and even determine strategies for your friend.

What is your policy on CONFIDENTIALITY?

It is your choice whether or not to discuss your use of our services with family, friends, and university personnel. Other than authorized CSC staff, no one will have access to your session records without your signed consent. They will not become a part of your academic file, and even the fact that you have come to the CSC will not be divulged to anyone inside or outside the University without your permission.

An exception to confidentiality would be a situation in which you were assessed to be a danger to yourself or others. In this situation, we have a legal obligation to inform the appropriate authorities.

How MANY sessions do I get?
We offer short term counseling which may require only a few sessions or more. This is negotiated with your counselor. Sometimes we refer students to specialists who can better meet a student's need.

Is there any WORKSHOP/SEMINAR conducted by Counseling Services Centre?

We offer a range of topical workshops/seminars to help you build skills to respond to the demands of life at university and to equip you with soft skills that important as value added in the job market. This is a time that may challenge you in new ways, socially, academically and personally.  To meet these challenges you may need new resources.

Our workshops/seminars address areas such as:

  • Personal Growth
  • Self-Development
  • Self Enhancement
  • Emotional Wellbeing
  • Sharing Moment