INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

Governance, Customer Care & Commercialization Section

Governance, Customer Care & Commercialization Section





Deputy Director

Azlan Mohamed Zain

4873

azlanmz@iium.edu.my



Admin Assistant cum Personal Assistant

Nurul Faten Shahida Mat Zahani

3796

faten@iium.edu.my

UNITS

Senior Information Technology Officer (F44)

Siti Zarina bt Muhamat

4889

zarina@iium.edu.my


Senior Information Technology Officer (F44)

Dayang Dahliana Awang Talib

5929


 
 
Saidah Zawanah Binti Sulaiman


Senior Engineer (J44)
Saidah Zawanah Sulaiman
6778
szawanah@iium.edu.my
 

 

 

The department is responsible for the following:

  • Coordinate the development of  University IT policies, procedures, standards and guidelines
  • Coordinate the development and implementation of  University IT best practices
  • Coordinate the development and implementation of IT Service Management frameworks
  • Coordinate the development and implementation of IT Governance frameworks
  • Coordinate the Quality Management System (ISO 9001:2008)  implementation of the division
  • Promote IT products and services offered by the University to the IIUM community thru awareness, training and workshop sessions.
  • Maintain the IT Governance website as medium of information on the IT Governance activities and events

 

Team Leader

Senior Information Technology Officer (F44)

Khairani Che Ibrahim

4884

khairani@iium.edu.my




Senior Assistant Information Technology Officer (FA32)

Suhaily bt Omar
3890
suhaily@iium.edu.my


Assistant Information Technology Officer (FA29)
Mohd Farisalharisi bin Mohd Yaziz
3887
farisal@iium.edu.my

Computer Technician
Shamsul Bahri b Mohd Nasim
NA
shamsulbahri@iium.edu.my





The unit is responsible for the following:

·         Central point of contact for staff and student to request services /incidents and to report IT Problems associated with the services provided by ITD

·         Management of ICT Services Help Desk

·         Responsible for update information on ICT Services Catalogue, ICT Handbook, Online FAQ, etc

·         Coordinate and conduct ITD Road Shows, Quality Day Booth -  Takrim Day, Awareness sessions, etc.

·         Represent ITD in any briefing of ITD’s services for new staff and students.

·         Monitor and compile customer feedback and complaints through all available communication channels.

·         Facilitate and coordinate the incident and problem management process.

·         Conduct customer satisfaction survey, analyze the results and produce a report for management

·         Implement ITD’s Go Green Initiatives