INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines


ICT Rules

These are the ICT RULES with the chapter name, sub-chapter, title of document, policy type, status and policy owner.


Chapter Name
Title of Documents                                                            
Policy Type
StatusPolicy Owner
ICT GOVERNANCE01 
ICT Regulations 2018REGULATION    
AP         
UMC,IIUM                   

02Policy for Management of ICT Project
POLAPDITO GCC,  ITD
ICT RESOURCE MANAGEMENT                  
03Policy for Responsible Use of ICT Resources (IIUM Staff)POLAPITD Director  

04Policy for Responsible Use of ICT Resources (IIUM Student)POLAPITD Director

05Policy for Procurement of ICT ResourcesPOLAPDENG InfraServ , ITD

06Guidelines for Procurement on ICT ResourcesGUIAPDENG InfraServ , ITD

07Guideline on Wide Sharing of ICT Controlled Items
GUIAPDENG InfraServ , ITD

08Guideline for Computer & Printer EntitlementGUIAP

DENG InfraServ , ITD


09Policy for Computer to Student RatioGUIAPDENG InfraServ , ITD

10
Guideline for Software LicensingGUIAPDENG InfraServ , ITD

11Guideline for Inventory of ICT ResourcesGUIAPDENG InfraServ , ITD

12Guideline for Disposal of ICT ResourcesGUIAPDENG InfraServ , ITD
TELECOMMUNICATION13Policy for Telephone ServicesPOLAPDENG InfraServ , ITD

14Policy for Video Conference ServicePOLAPDENG InfraServ , ITD

15Guideline for Video Conference ServiceGUIAPDENG InfraServ , ITD

16Procedure for Management of Telecommunication Services                                      
PROAPDENG InfraServ , ITD
NETWORK17Policy for Network ServicesPOLAPDENG InfraServ , ITD

18Standard for Wireless NetworkingSTDAPDENG InfraServ , ITD

19Guideline for Wireless NetworkingGUIAPDENG InfraServ , ITD

20
Procedure for Management of Network ServicesPROAPDENG InfraServ , ITD
SECURITY21Policy for Electronic AccountsPOLAPDENG InfraServ , ITD

22Standard for Electronic AccountsSTDAPDENG InfraServ , ITD

23Electronic Data Management PolicyPOLAPDITO DBE ,ITD
EMAIL24Policy for Email ServicesPOLAPDITO DBE ,ITD

25Guideline for Email AnnouncementGUIAPDITO DBE ,ITD

26Guideline for User Email Spam ManagementGUIAPDITO DBE ,ITD

 

 

 

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

Procurement of ICT Controlled Items

No 
Title 
Downloaded Documents
1Policy on ICT Resource Management
CLICK HERE
2
Flowchart Procurement
click here
3
Technical Specification Options Guideline    click here
4
Desktop Specification

LOW

MEDIUM

HIGH

CPU ONLY

5
Laptop/Notebook Specification

LOW

MEDIUM

HIGH

6
Software Template 
click here   
7PrinterBlack & White Laserjet Printer
Color Laserjet Printer
MFP Color Laserjet Printer
8
Apple Products Specification
Apple iMAC
Apple MACBOOK
Apple MACBOOK AIR
Apple MACBOOK PRO
9Telephone
Supply of Analog Phone Set
10Access Point
AP Standard Specification