International Islamic University MalaysiaClient Charter
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To attend to all clients (visitors, staff and students) in a courteous, attentive and professional manner;
- To attend to clients' enquiries or problems promptly within 5 minutes for simple inquiries or requests;
- To make information documents (e.g. Kulliyyah brochures) available for clients at the time of request;
- To welcome and attend to official visits at the Kulliyyah lobby;
- To contact the staff/student whom the client wishes to meet within a reasonable amount of time;
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If the staff whom the client wishes to meet is unavailable:
- Assign matters to another person OR
- Take a message OR
- Arrange for another appointment;
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To issue documents required by clients:
- For Guarantee Letters within 1 hour after request;
- For more elaborate documents, within 48 hours (2 working days) after request.
KCDIs: