Client Charter

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In working towards achieving the objectives of our Division, we promise to :-

  • :: Attend to our clients promptly, courteously and attentively.
  • :: Keep the University's community informed, within one (1) to two (2) months of any latest information on policies, rules & regulations.
  • :: Acknowledge the receipt of completed documents with regard to applications for HR related services within one (1) week.
  • :: Inform clients, within two (2) weeks, of the University's authority decisions on their requests.
  • :: Respond to complaints/suggestions from our clients within reasonable time.
  • :: Minimise threats to the safety and security of IIUM's population and property within the campuses.
  • :: Provide the best quality of health services to our clients.

In case we are not able to fulfil our promises as above, we will inform our clients within two (2) weeks.