OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT (formerly the Office of Institutional and Academic Quality Management-OQM)

OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT (formerly the Office of Institutional and Academic Quality Management-OQM)

ISO 9001:2015

Contact Info





Office of Knowledge for Change and Advancement (KCA),

International Islamic University Malaysia,

P.O. Box 10, 50728 Kuala Lumpur

MALAYSIA

Phone: +603-6196 6781/6783/6787

Fax    : +603-6196 6789

Email : kca@iium.edu.my

ISO 9001:2015



Download link: Standard MS ISO 9001 2015




STANDARD OPERATING PROCEDURES IN IIUM

Masterlist for Quality Manual, 6 Mandatories, General Procedure and Core Processes

Quality Manual

No.  Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1. Quality Manual Quality Manual_23Nov25Sept. 2016
2.
Appendix 1: IIUM Organisational StructureOrganisational Structure Oct. 2018--Oct. 2018
3.
Appendix 2: Quality Objective for All
Quality Objective for Others
Quality Objective Undergraduate
Quality Objective for Postgraduate
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4.
Appendix 3 : Memorandum and Articles
Memorandum and Articles of Association of IIUM 2015---
5.
Appendix 4 : IIUM Tracer Study Questionnaire               IIUM TS Questionnaire

Tracer Study Questionnaire (Word)


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6.
Process Mapping for UG/PG
PG Process Mapping - Teaching and Learning
Research Process Mapping
UG PROCESS MAPPING
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General Procedures

No. Document No. ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/GENERAL PROCEDURE/01                         Customer Complaints 
0201Sept. 2015
2.IIUM/GENERAL PROCEDURE/02MANAGEMENT REVIEW MEETING  0300Oct. 2018
3.IIUM/GENERAL PROCEDURE/03CONTROL OF DOCUMENTS0300Jan. 2019
4.IIUM/GENERAL PROCEDURE/04
5.IIUM/GENERAL PROCEDURE/05INTERNAL AUDIT0300May 2018


Admission Procedures Into Undergraduate Programme for Applicants with International Qualifications

Common Core Processes of Academic Affairs

No.  Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/IAD/01        Application of New Student Pass30Dec. 2014
2.IIUM/TNL/HWC/02Medical Check-up20Aug. 2014
3.IIUM/TNL/CELPAD/03   Placement of Students for APT and EPT20Aug. 2014
4.IIUM/TNL/AMAD/04Course Scheduling      21Sept. 2015
5.IIUM/TNL/WI/04Course Scheduling (Work Instruction)21Sept. 2015
6.IIUM/TNL/AMAD/05Course Offering21Sept. 2015
7.IIUM/TNL/AMAD/06Course Registration21Sept. 2015
8.IIUM/TNL/WI/6Course Registration (Work Instruction)                
20Aug. 2014
9.IIUM/TNL/AMAD/07Preparation of New Course Outlines21Sept. 2015
10.IIUM/TNL/AMAD/08Monitoring of Student's Attendance          21Sept. 2015
11.IIUM/TNL/AMAD/09Assessment of Students21Sept. 2015
12.IIUM/TNL/AMAD/10Continuous Assessment Mark (CAM)21Sept. 2015
13.IIUM/TNL/AMAD/11Preparation of Examination Question Papers22Nov. 2015
14.IIUM/TNL/AMAD/12Marking & Grading of Answer Scripts and Submission of Final Grades or Results21Sept. 2015
15.IIUM/TNL/AMAD/WI/12Marking & Grading of Answer Scripts and Submission of Final Grades or Results WI21Sept. 2015
16.IIUM/TNL/AMAD/13Conduct of the Examination21Sept. 2015
17.IIUM/TNL/AMAD/WI/13Conduct of the Examination - Work Instruction21Sept. 2015
18.IIUM/TNL/AMAD/14Preparation of the End-of-Semester Examination Timetable21Sept. 2015
19.IIUM/TNL/AMAD/15Booking of Venue for Programmes20Aug. 2014
20.IIUM/TNL/AMAD/16Handling of Complaints - Teaching Equipment & Physical Facilities21Sept. 2015
21.IIUM/TNL/HWC/17Certification of MC20Aug. 2014
22.IIUM/TNL/HWR/18Exemption from Exam20Aug. 2014
23.IIUM/TNL/AMAD/19Handling of Appeal for Rechecking of Answer Scripts21Sept. 2015
24.IIUM/TNL/UG/AMAD/20  Readmission Process21Sept. 2015
25.IIUM/TNL/WI/20Readmission Process (Work Instruction)21Sept. 2015
26.IIUM/TNL/AMAD/21Evaluation and Verification of Graduating Students21Sept. 2015
27.IIUM/TNL/OQM/22Establishment New Academic Programme10Aug. 2014
28.IIUM/TNL/AMAD/23Academic Review21Sept. 2015
29.IIUM/TNL/MSD/24Recruitment of Academic Staff20Aug. 2014
30.IIUM/TNL/AMAD/25Appointment and Re-Appointment of Part-Time Lecturers21Sept. 2015
31.IIUM/TNL/AMAD/26Training for IIUM Academic Staff50Mar. 2015
32.IIUM/TNL/OQM/27Student Feedback Survey (SFS)21Sept. 2015
33.IIUM/TNL/HWC/28Study Leave Due to Medical Reason10Aug. 2014
34.IIUM/TNL/ITD/29Management of IT Service Request and Incident20Aug. 2014
35.IIUM/TNL/ITD/30Provision of Support for Seasonal Activities20Aug. 2014
36.IIUM/TNL/ITD/31Data Backup20Aug. 2014
37.IIUM/TNL/ITD/32Management of IIUM Data Centre20Aug. 2014


Core Processes (Undergraduate)

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/UG/01Admission Procedure Into Undergraduate Programme for Applicants with International Qualifications21Sept. 2015
2.IIUM/TNL/UG/AMAD/01-1 Admission Procedures into Undergraduate Programme for IIUM CFS Students21Sept. 2015
3.IIUM/TNL/UG/AMAD/01-2Admission Procedures into Undergraduate Programme for Applicants with Double Degree Qualifications21Sept. 2015
4.IIUM/TNL/UG/AMAD/01-3Admission Procedures into Undergraduate Programme for Special Intake 'Program Pensiswazahan Guru' from BPG, KPM21Sept. 2015
5.IIUM/TNL/UG/AMAD/01-4     Admission Procedures into Undergraduate Programme for STPM_STAM_Asasi UiTM_PASUM_Diploma Qualification (Chanel UPU)21Sept. 2015
6.IIUM/TNL/UG/AMAD/01-5Admission Procedures into Undergraduate Programme for Local-on-Line Application (OM)21Sept. 2015
7.IIUM/TNL/UG/AMAD/02Handling of Interview for Admission into Undergraduate Programme21Sept. 2015
8.IIUM/TNL/UG/AMAD/03           Preparation for Enrolment Exercise for Direct Intake Undergraduate Students21Sept. 2015


Core Processes (Postgraduate)

No.Document No. Procedure Version No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/PG/01   Admission Into IIUM Postgraduate  21June 2015
2.IIUM/TNL/PG/02Appeal for Change of Mode21June 2015
3.IIUM/TNL/PG/03Application to Transfer Credit and Exemptions of Course    21June 2015
4.IIUM/TNL/PG/04Appeal to Change Status21June 2015
5.IIUM/TNL/PG/05Application for Leave of Absence21June 2015
6.IIUM/TNL/PG/06Research Progress Report21June 2015
7.IIUM/TNL/PG/07Nomination and Appointment of External Examiner (PhD)
20June 2015
8.IIUM/TNL/PG/08Nomination and Appointment of External Examiner (Master - by Research)20June 2015
9.IIUM/TNL/PG/09Handling of Viva Voce (PhD)50May 2015
10.IIUM/TNL/PG/10Handling of Viva Voce (Master by Research)21June 2015
11.IIUM/TNL/PG/11Appeal of Extension of Study Period21June 2015
12.IIUM/TNL/PG/12Appeal for Extension of Beyond Maximum Study Period        
21June 2015


Research and Publication

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/RM/01  Monitoring of Research Project20Aug. 2014
2.IIUM/RM/02Processing of Application for Internal Grants20Aug. 2014
3.IIUM/RM/03Processing of Application for External Grants20Aug. 2014
4.IIUM/RM/04Financial Disbursement (Procurement of Goods & Services, Claims and Research Advancement)20Aug. 2014
5.IIUM/RM/05Process of Application for Manuscript Approval20Aug. 2014
6.IIUM/RM/06Process of Reviewing Manuscript20Aug. 2014
7.IIUM/RM/07Editorial Process20Aug. 2014
8.IIUM/RM/08Printing Process20Aug. 2014
9.IIUM/RM/09Notification of New Publications (Books)20Aug. 2014
10.IIUM/RM/10Sales and Distributions of Books20Aug. 2014
11.IIUM/RM/11Publications Exhibition Process20Aug. 2014
12.IIUM/RM/12Application for Research Grant (Internal and External Fund)20Aug. 2014
13.IIUM/RM/13Monitoring of Research Project Progress (Research Endowment Fund)
20Aug. 2014


Student Development

No.Document No.   ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/STADD/01  1. APPLICATION FOR KHAIRAT.FINANCIAL ASSISTANCE
23Mar. 2018
2.IIUM/STADD/022. GROUP PERSONAL ACCIDENT (GPA) TAKAFUL CLAIM
23Mar. 2018
3.IIUM/STADD/033. TRANSPORTATION SERVICES
23May 2018
4.IIUM/STADD/044. TAARUF-ORIENTATION WEEK 23May 2018
5.IIUM/STADD/055. STUDENTS' REPRESENTATIVE COUNCIL ELECTION (MANUAL VOTING)
22May 2018
6.IIUM/STADD/066. APPROVAL OF PROPOSAL (STUDENT ACTIVITIES)23May 2018
7.IIUM/STADD/07
7. APPOINTMENT AND RE-APPOINTMENT OF LECTURER-TRAINER-INSTRUCTOR-FACILITATOR (LTIF)22Apr. 2018
8.IIUM/STADD/08
8. MODULE DEVELOPMENT AND REVIEW51May 2018
9.IIUM/STADD/099. BOOKING OF SPORTS FACILITIES11May 2018
10.IIUM/STADD/1010. USAGE OF HIGH PERFORMANCE GYMNASIUM11May 2018
11.IIUM/STADD/1111. IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY11May 2018
12.IIUM/STADD/1212. CONDUCTING OF SWIMMING CLASS11May 2018


1. Quality Manager
2. Internal Auditor
3. SFS ReportSFS Report 2017/2018
4. Internal Audit Findings 2018Internal Audit Findings 2018
5. External Audit Findings 2018               Recertification Audit Report