OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

ISO 9001:2015

ISO 9001:2015



Download link: Standard MS ISO 9001 2015




STANDARD OPERATING PROCEDURES IN IIUM

Masterlist for Quality Manual, 6 Mandatories, General Procedure and Core Processes

Quality Manual

No.  Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1. Quality ManualQuality Manual
30Jun. 2017
2.
Appendix 1: IIUM Organisational StructureIIUM Organisational Chart (BOG 53)
--May 2019
3.


Appendix 2: Quality Objective for All


Quality Objectives for Others
Quality Objectives for Centre of Studies
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4.

Appendix 3 : Memorandum and Articles

Memorandum and Articles of Association of IIUM 2015---
5.




Appendix 4 : IIUM Tracer Study Questionnaire 
 

             
IIUM TS Questionnaire

Tracer Study Questionnaire (Word)


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6.





Process Mapping for UG/PG





PG Process Mapping - Teaching and Learning
Research Process Mapping
UG PROCESS MAPPING



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General Procedures

No. Document No. ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/GENERAL PROCEDURE/01                         MANAGEMENT REVIEW MEETING
0301Mar. 2019
2.IIUM/GENERAL PROCEDURE/02CONTROL OF RECORDS  0300Mar. 2019
3.IIUM/GENERAL PROCEDURE/03CONTROL OF DOCUMENTS
0301Mar. 2019
4.IIUM/GENERAL PROCEDURE/04INTERNAL AUDIT0301Mar. 2019


Common Core Processes of Academic Affairs

No.  Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/IAD/01        Application of New Student Pass30Dec. 2014
2.IIUM/TNL/HWC/02Medical Check-up20Aug. 2014
3.IIUM/TNL/CELPAD/03   Placement of Students for APT and EPT20Aug. 2014
4.IIUM/TNL/AMAD/04Course Scheduling      21Sept. 2015
5.IIUM/TNL/WI/04Course Scheduling (Work Instruction)21Sept. 2015
6.IIUM/TNL/AMAD/05Course Offering21Sept. 2015
7.IIUM/TNL/AMAD/06Course Registration21Sept. 2015
8.IIUM/TNL/WI/6Course Registration (Work Instruction)                
20Aug. 2014
9.IIUM/TNL/AMAD/07Preparation of New Course Outlines21Sept. 2015
10.IIUM/TNL/AMAD/08Monitoring of Student's Attendance          21Sept. 2015
11.IIUM/TNL/AMAD/09Assessment of Students21Sept. 2015
12.IIUM/TNL/AMAD/10Continuous Assessment Mark (CAM)21Sept. 2015
13.IIUM/TNL/AMAD/11Preparation of Examination Question Papers22Nov. 2015
14.

IIUM/TNL/AMAD/12

Marking & Grading of Answer Scripts and Submission of Final Grades or Results21Sept. 2015
15.

IIUM/TNL/AMAD/WI/12

Marking & Grading of Answer Scripts and Submission of Final Grades or Results WI21Sept. 2015
16.IIUM/TNL/AMAD/13Conduct of the Examination21Sept. 2015
17.IIUM/TNL/AMAD/WI/13Conduct of the Examination - Work Instruction21Sept. 2015
18.IIUM/TNL/AMAD/14Preparation of the End-of-Semester Examination Timetable21Sept. 2015
19.IIUM/TNL/AMAD/15Booking of Venue for Programmes20Aug. 2014
20.IIUM/TNL/AMAD/16Handling of Complaints - Teaching Equipment & Physical Facilities21Sept. 2015
21.IIUM/TNL/HWC/17Certification of MC20Aug. 2014
22.IIUM/TNL/HWR/18Exemption from Exam20Aug. 2014
23.IIUM/TNL/AMAD/19Handling of Appeal for Rechecking of Answer Scripts21Sept. 2015
24.IIUM/TNL/UG/AMAD/20  Readmission Process21Sept. 2015
25.IIUM/TNL/WI/20Readmission Process (Work Instruction)21Sept. 2015
26.IIUM/TNL/AMAD/21Evaluation and Verification of Graduating Students21Sept. 2015
27.IIUM/TNL/OQM/22Establishment New Academic Programme10Aug. 2014
28.IIUM/TNL/AMAD/23Academic Review21Sept. 2015
29.IIUM/TNL/MSD/24Recruitment of Academic Staff20Aug. 2014
30.IIUM/TNL/AMAD/25Appointment and Re-Appointment of Part-Time Lecturers21Sept. 2015
31.IIUM/TNL/AMAD/26Training for IIUM Academic Staff50Mar. 2015
32.IIUM/TNL/OQM/27Student Feedback Survey (SFS)21Sept. 2015
33.IIUM/TNL/HWC/28Study Leave Due to Medical Reason10Aug. 2014
34.IIUM/TNL/ITD/29Management of IT Service Request and Incident20Aug. 2014
35.IIUM/TNL/ITD/30Provision of Support for Seasonal Activities20Aug. 2014
36.IIUM/TNL/ITD/31Data Backup20Aug. 2014
37.IIUM/TNL/ITD/32Management of IIUM Data Centre20Aug. 2014


Core Processes (Undergraduate)

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/UG/01Admission Procedure Into Undergraduate Programme for Applicants with International Qualifications21Sept. 2015
2.

IIUM/TNL/UG/AMAD/01-1 Admission Procedures into Undergraduate Programme for IIUM CFS Students21Sept. 2015
3.

IIUM/TNL/UG/AMAD/01-2Admission Procedures into Undergraduate Programme for Applicants with Double Degree Qualifications21Sept. 2015
4.

IIUM/TNL/UG/AMAD/01-3Admission Procedures into Undergraduate Programme for Special Intake 'Program Pensiswazahan Guru' from BPG, KPM21Sept. 2015
5.

IIUM/TNL/UG/AMAD/01-4     Admission Procedures into Undergraduate Programme for STPM_STAM_Asasi UiTM_PASUM_Diploma Qualification (Chanel UPU)21Sept. 2015
6.

IIUM/TNL/UG/AMAD/01-5Admission Procedures into Undergraduate Programme for Local-on-Line Application (OM)21Sept. 2015
7.IIUM/TNL/UG/AMAD/02Handling of Interview for Admission into Undergraduate Programme21Sept. 2015
8.

IIUM/TNL/UG/AMAD/03           Preparation for Enrolment Exercise for Direct Intake Undergraduate Students21Sept. 2015


Core Processes (Postgraduate)

No.Document No. Procedure Version No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/PG/01   Admission Into IIUM Postgraduate  21June 2015
2.IIUM/TNL/PG/02Appeal for Change of Mode21June 2015
3.IIUM/TNL/PG/03Application to Transfer Credit and Exemptions of Course    21June 2015
4.IIUM/TNL/PG/04Appeal to Change Status21June 2015
5.IIUM/TNL/PG/05Application for Leave of Absence21June 2015
6.IIUM/TNL/PG/06Research Progress Report21June 2015
7.IIUM/TNL/PG/07Nomination and Appointment of External Examiner (PhD)
20June 2015
8.IIUM/TNL/PG/08Nomination and Appointment of External Examiner (Master - by Research)20June 2015
9.IIUM/TNL/PG/09Handling of Viva Voce (PhD)50May 2015
10.IIUM/TNL/PG/10Handling of Viva Voce (Master by Research)21June 2015
11.IIUM/TNL/PG/11Appeal of Extension of Study Period21June 2015
12.IIUM/TNL/PG/12Appeal for Extension of Beyond Maximum Study Period        
21June 2015


Research and Publication

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/RM/01  Monitoring of Research Project20Aug. 2014
2.IIUM/RM/02Processing of Application for Internal Grants20Aug. 2014
3.IIUM/RM/03Processing of Application for External Grants20Aug. 2014
4.IIUM/RM/04Financial Disbursement (Procurement of Goods & Services, Claims and Research Advancement)20Aug. 2014
5.IIUM/RM/05Process of Application for Manuscript Approval20Aug. 2014
6.IIUM/RM/06Process of Reviewing Manuscript20Aug. 2014
7.IIUM/RM/07Editorial Process20Aug. 2014
8.IIUM/RM/08Printing Process20Aug. 2014
9.IIUM/RM/09Notification of New Publications (Books)20Aug. 2014
10.IIUM/RM/10Sales and Distributions of Books20Aug. 2014
11.IIUM/RM/11Publications Exhibition Process20Aug. 2014
12.IIUM/RM/12Application for Research Grant (Internal and External Fund)20Aug. 2014
13.IIUM/RM/13Monitoring of Research Project Progress (Research Endowment Fund)
20Aug. 2014


Student Development

No.Document No.   ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/STADD/01  APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE
23Mar. 2018
2.IIUM/STADD/02GROUP PERSONAL ACCIDENT (GPA) TAKAFUL CLAIM
23Mar. 2018
3.IIUM/STADD/03TRANSPORTATION SERVICES
23May 2018
4.IIUM/STADD/04TAARUF/ORIENTATION WEEK 23May 2018
5.IIUM/STADD/05STUDENTS' REPRESENTATIVE COUNCIL ELECTION (MANUAL VOTING)
22May 2018
6.IIUM/STADD/06APPROVAL OF PROPOSAL (STUDENT ACTIVITIES)23May 2018
7.IIUM/STADD/07
APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF)22Apr. 2018
8.IIUM/STADD/08
MODULE DEVELOPMENT AND REVIEW51May 2018
9.IIUM/STADD/09BOOKING OF SPORTS FACILITIES11May 2018
10.IIUM/STADD/10USAGE OF HIGH PERFORMANCE GYMNASIUM11May 2018
11.IIUM/STADD/11IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY11May 2018
12.IIUM/STADD/12CONDUCTING OF SWIMMING CLASS11May 2018


1. KCDIOs Quality Manager

QMS Quality Manager

2. Internal Auditor
ISO 9001:2015 Internal Auditor
3. SFS Report
SFS Report Sem. 2, 2017/2018
SFS Report Sem. 1, 2018 2019

4. Internal Audit Findings 2018

Internal Audit Findings 2018

5. External Audit Findings 2018

               Recertification Audit Report

6. Academic Quality Assurance Liaison (AQAL)List AQAL