STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

STUDENT SMART LEARNING AND RESEARCH TRAINING UNIT

Client Charter

Contact Info

GOMBAK :

Student Smart Learning & Research Training Unit (SMART)

International Islamic University Malaysia

P.O. Box 10, 53100 Kuala Lumpur,

Malaysia

Tel : 603-6196 5869 / 5863 / 5867

Email : smart@iium.edu.my 


KUANTAN :

Student Smart Learning & Research Training Unit (SMART)

International Islamic University Malaysia

Level 1, Block B1,

Office of the Campus Director,

IIUM Jalan Sultan Ahmad Shah,

Bandar Indera Mahkota

25200 Kuantan, Pahang Darul Makmur,

Malaysia.

Tel : 609-570 4000 ext 3540 / 3541

Email : smart.kuantan@iium.edu.my

Client Charter


We pledge to serve our clients in the following manner:

  • To carry out duties in a fair and just manner, and treat our clients equally regardless of their origin, disability, academic performance, family and socio-economic background.
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  • To act promptly to any complaint raised by our clients and to take necessary action to improve the situation.
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  • To be discreet and keep confidential all information about our clients and release information only with their permission.
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  • To create conducive environment that encourages maximum participation from our clients in all of our programmes.
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  • To provide a variety of programmes that will contribute to our clients’ personal development and high academic achievement.
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  • To process payment to our clients within the stipulated time.