• Human Resource Management
  • Establish and update the CCD organisational chart
  • Monitor the attendance of CCD staff
  • Update and monitor the annual/emergency/medical leave of CCD staff
  • Monitor the part timers and practical students
• Human Resource Development
  • Identify the relevant training for CCD staff according to the knowledge, skills and competency
  • Coordinate and monitor the training activities for staff in Corporate Communication Division
  • As a Liaison Officer for training matters in CCD
• CCD Strategic Planning and Management System
  • Monitor the implementation of Quality Management System ISO 9001:2008, Balance Scorecard, Key Performance Indicator (KPI) and APAR for Corporate Communication Division
• Financial Administration
  • Prepare the CCD operational budget, monitoring the operating expenses
  • Monitor the purchasing activities according to the University guidelines
  • Manage the stock inventory
  • Responsible in processing the invoices

2.  Corporate Collateral

• Responsible in producing the IIUM corporate collatoral such as IIUM souvenirs, IIUM corporate shawls, IIUM corporate ties and etc. to be distributed to IIUM guests

3.  CCD Transportation

• Provide CCD transport for University Top Management Guests
• Provide 'Covering Drivers' for Top Management (if necessary)

4.  Customer Service Assistant

• Provide customer service assistance to IIUM stakeholders (parents, students, outsiders) through phone calls

5.  Customer Complaint

• Responsible in handling the customer complaints against IIUM
• Monitor the customer complaints in IIUM and response the complaint on behalf of the University

6.  Organising the Corporate Social Responsibility at CCD Level

• Identify the suitable places to conduct CSR programme
• Coordinate with relevant department in IIUM
• Conduct post mortem meeting for CSR programme