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Noor Hazilah Bt. Abd. Manaf
Professor

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Noor Hazilah Abd Manaf is an Associate Professor at the Department of Business Administration, International Islamic University Malaysia. She obtained her Mastera??s and Doctorate degrees from University of Malaya. She specialises in research on healthcare management, quality management and public sector management. Dr Noor Hazilah is actively involved in research activities and she has won Gold medal for two years running for the IIUM Research, Invention and Innovation Exhibition for 2011 and 2012. She was also the recipient of the Universitya??s Quality Research Award for 2012. Her research ... show more

  • Doctor of Philosophy in Business Administration - Doctor of Philosophy, Universiti Malaya (UM)
  • M.P.A. - Masters Degree, Universiti Malaya (UM)
  • Bachelor of Science (Hons) - Bachelor Degree, University of East London
  • Economics, Business And Management ~ Economics, Business And Management ~ Management ~ Health Management - Healthcare
  • Economics, Business And Management ~ Economics, Business And Management ~ Management ~ Public Sector Management - Public Sector Management
  • Economics, Business And Management ~ Economics, Business And Management ~ Operations Management ~ Total Quality Management - Quality Management
BUSINESS COMMUNICATION 2014/2015 2015/2016 2016/2017 2017/2018 2018/2019 2019/2020
PRINCIPLES AND PRACTICE OF MANAGEMENT 2004/2005 2005/2006 2006/2007 2007/2008
QUALITY MANAGEMENT 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2010/2011 2011/2012 2012/2013 2014/2015 2015/2016 2016/2017 2018/2019 2019/2020
SEMINAR ON CONTEMPORARY ISSUES IN MANAGEMENT 2007/2008
In Progress
2018 - Present MEASURING TB CONTROL PROGRAMMES PERFORMANCE OF DISTRICT HEALTH OFFICES USING DEA IN MALAYSIA
2017 - Present An Action Research Study - Perceptions of Service Quality of MTDC's Advisory and Value Added Service - Insights from the MTDC's customers, firm owners, and managers
2013 - Present Socio Economic Impact of Shari'ah Compliant Hospitality and Services on Malaysia and Muslim Communities
2009 - Present Operations and Quality Management
Completed
2016 - 2018 Strengthening Patient Safety Laws through the Formulation of a Comprehensive Legal Framework Governing Disclosure of Adverse Events
2015 - 2018 Formulating A National Framework on Healthcare Utilisation of Elderly Patients in Malaysia
2011 - -1 RU 2011 - The Evolution, Trend and Need for Reorientation of Medical Specialty Training
2011 - 2012 Exploring The Use Of Public Private Partnership (PPP) In Healthcare Sector In Malaysia
2011 - 2014 Health Tourism as an Export Industry: Moving up the Services Value Chain
2011 - 2011 Positioning Malaysia in Medical Tourism
2011 - 2013 RU 2011 - The Evolution, Trend and Need for Reorientation of Medical Specialty Training
2010 - -1 Total Quality Model for IIFS
2009 - 2010 To Evaluate the Service Quality of Academic Programmes at Management Centre
2009 - 2010 Bumiputra Entrepreneurship Involvement in Hotel Industry in Malaysia
2009 - 2016 Management Commitment to Service Quality: A Comparative Case in Conventional Banking in New Zealand and Islamic Banking in Malaysia
2008 - 2012 Human Resource : Meeting Service Needs and Demands
2006 - 2007 Practice Of Quality Management In An MSQH Accredited Hospital: A Case Study Of Hospital Bentong
2005 - 2007 Original Title: An Exploratory Study On The Perception Of Malaysian Consumer Towards Low Cost Carriers New Title: An Exploratory Study on the Perception of Malaysian Consumer Towards the Services Quality of Selected Airlines Services
2005 - 2007 Original Title: An Exploratory Study On The Perception Of Malaysian Consumer Towards Low Cost Carriers New Title: An Exploratory Study on the Perception of Malaysian Consumer Towards the Services Quality of Selected Airlines Services
2004 - 2005 A Comparative Analysis on The Practice of Quality Management Between Employees of a State Level Hospital and District Level Hospital In The State of Malacca
20 February 2013 IIUM Research, Invention and Innovation Exhibition 2013. International Islamic University Malaysia - University level.
28 March 2012 Quality Award. International Islamic University Malaysia - University level.
22 February 2012 IIUM Research, Invention and Innovation Exhibition 2012. International Islamic University Malaysia - University level.
10 February 2011 IIUM Research, Invention and Innovation Exhibition 2011. International Islamic University Malaysia - University level.
20 June 2007 10th International Conference on Quality Management and Organisational Development. Lund University, Helsingborg, Sweden - University level.
Article
2018 Association of suicidal ideation with demographic, lifestyle and health factors in Malaysians. East Asian Arch Psychiatry , 28 (3) pp.85-94
2018 Determinants of suicidal behaviour in Malaysia. Malaysian Journal of Economic Studies , 55 (2) pp.231-243
2018 Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences , 10 (3) pp.267-278
2018 Sociodemographic, lifestyle and health determinants of suicidal behaviour in Malaysia. Psychiatry Research , 261 pp.319-324
2018 Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance , 31 (8) pp.973-987
2017 Integrating patient safety and risk management: the role of law and healthcare organisations. Journal of Global Business and Social Entrepreneurship (GBSE) , 1 (2) pp.115-125
2017 Service quality, value, satisfaction and future intention in medical tourism. Journal of Tourism, Hospitality, and Culinary Arts , 9 (3) pp.42-53
2017 Determinants of healthcare utilisation among the elderly in Malaysia. Institutions and Economies , 9 (3) pp.117-142
2017 Measuring quality performance between public and private hospitals in Malaysia. International Journal of Quality and Service Sciences , 9 (2) pp.218-228
2017 The income and demographic determinants of physical activity intensity: Evidence from a developing country. Margin- The Journal of Applied Economic Research , 11 (3) pp.348-364
2017 Factors affecting participation decision and amount of physical activity among urban dwellers in Malaysia. Public Health , 146 pp.84-91
2017 The scope of employer's liability for negligence caused by 'Locum' medical practitioners. Pertanika Journal of Social Sciences and Humanities , 25 (Special Issue) pp.109-120
2017 The income elasticity of participation in physical activity: evidence from Malaysia. International Journal of Economics and Management , 11 (2) pp.321-334
2016 Attitude towards ageing and perceived health status among the elderly in Malaysia. Advances in Business Research International Journal , 2 (2) pp.27-38
2016 Preparedness for hospital practice in assuring quality of care. The TQM Journal , 28 (6) pp.834-846
2015 Medical specialist training: views from stakeholders . The International Medical Journal Malaysia , 14 (1) pp.65-70
2015 Country perspective on medical tourism: the Malaysian experience. Leadership in Health Services , 28 (1) pp.43-56
2015 Medical tourism service quality: finally some empirical findings. Total Quality Management & Business Excellence , 26 (9-10 (Special Issue)) pp.1017-1028
2015 Differences in service quality of retail banking between Auckland and Kuala Lumpur. International Review of Business Research Papers , 11 (2) pp.189-198
2014 Malaysian graduates’ employability skills enhancement: an application of the importance performance analysis. Journal for Global Business Advancement , 7 (3) pp.181-197
2014 Turnover intention among public sector health workforce: is job satisfaction the issue?. International Medical Journal Malaysia , 13 (1) pp.51-56
2014 Employability skills development approaches: an application of the analytic network process. Asian Academy of Management Journal , 19 (1) pp.93-111
2014 Determinants of customer satisfaction on retail banks in New Zealand: an empirical analysis using structural equation modeling. Global Economy and Finance Journal , 7 (1) pp.63-82
2014 Service quality and consumer perception on retail banking facilities and employees’ courtesy in Malaysia and New Zealand. European Journal of Social Sciences Education and Research , 1 (2) pp.70-80
2013 Critical factors of service quality in a graduate school of Malaysia. International Journal of Quality and Service Sciences , 5 (4) pp.415-431
2013 Effects of Lean Six Sigma application in healthcare services: a literature review. Reviews on Environmental Health , 28 (4) pp.189-194
2012 Inpatient satisfaction: an analysis of Malaysian public hospitals. International Journal of Public Sector Management , 25 (1) pp.6-16
2012 Competence in medical practice as perceived by Malaysian medical interns: a measurement invariance analysis. Journal of Education and Vocational Research , 3 (7) pp.225-233
2012 A structural equation modelling approach to validate the dimensions of SERVPERF in airline industry of Malaysia. International Journal of Engineering And Management Sciences , 3 (2) pp.134-141
2012 Medical tourist’s perception in selecting their destination: a global perspective. Iranian Journal of Public Health , 41 (8) pp.1-7
2012 Development and validation of patient satisfaction instrument. Leadership in Health Services , 25 (1) pp.27-38
2011 Kerosene draw at Petronas Terengganu Refinery . IIUM Journal of Case Studies In Management , 2 (2) pp.1-13
2011 Hospital waiting time : the forgotten premise of healthcare service delivery?. International Journal of Health Care Quality Assurance , 24 (7) pp.506-522
2010 Satisfaction Among Gen Y patients: a case study of students at the International Islamic University Malaysia. International Journal of Islamic and Middle Eastern Finance and Management , 3 (3) pp.253-266
2010 Factors influencing consumers' perception in the choice of consumers’ products: a SEM approach on Malaysian consumers’. JM International Journal of Management Research (JMIJMR) , 1 (1) pp.88-99
2009 Practice follows structure: QM in Malaysian public hospitals. Measuring Business Excellence , 13 (1) pp.23-33
2009 Practice follows structure : QM in Malaysian public hospitals. Mesuring Business Excellence , 13 (1)
2009 Patient satisfaction as an indicator of service quality in malaysian public hospitals. Asian Journal on Quality , 10 (1) pp.77-87
2007 Between rhetoric and reality physicians and implementation of quality management in healthcare service. Malaysian Management Review , 42 (2) pp.83-104
2007 Measuring the service quality of airline services in Malaysia. IIUM Journal of Economics and Management , 15 (1) pp.1-29
2006 The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia. The Asian Journal on Quality , 7 (1) pp.161-176
2005 Quality management in Malaysian public health care. International Journal of Health Care Quality Assurance , 18 (2) pp.204-216

Conference or Workshop Item

2018 Imposing the duty of candour on Malaysian healthcare organisations: analysing the medico-legal consequences. In: 7th International Conference on Law And Society (ICLAS 7)
2017 Individual characteristics and health literacy among the elderly in Malaysia. In: IInternational Congress on Political, Economic and Social Studies (ICPESS 2017)
2016 Integrating patient safety and risk management: The role of law and healthcare organisations. In: 7th International Conference on Global Social Entrepreneurship (7th ICoGBSE) 2016
2016 Attitudes to ageing and perceived health status among the elderly in Malaysia. In: 6th International Public Health Conference
2015 Medical tourism: miracle or mirage? . In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015)
2015 The scope of employer's liability for negligence caused by 'Locum' medical practitioners. In: 4th International Conference on Law & Society (ICLAS IV) 2015
2015 Determinants of healthcare utilisation among the elderly in Malaysia. In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015)
2013 Access to information and use of it as a dimension of preparedness for hospital practice among Malaysian housemen. In: The 4th International Conference on Information & Communication Technology for the Muslim World (ICT4M)
2013 Enhancing graduates’employability skills: A Malaysian case. In: Academy of International Business (MENA) : Third Annual Conference 2013
2013 Issues and challenges in medical tourism: an interdisciplinary perspective. In: 2nd Applied International Business Conference 2013 (AIBC 2013)
2013 Islamic banking services in Malaysia: the extent of customer satisfaction with quality of service. In: 2nd International Conference on Islamic Economics and Economies Of The OIC Countries (ICIE2013)
2012 Factors influencing the perception of medical tourist in selection of their destination : a global perspective. In: Asia-Pacific Business Research Conference
2012 Employability Skills Development Approaches: An Application of Importance-Performance Analysis and Analytic Network Process. In: 54th Annual conference of the Canadian Operational Research Society and the 10th International Conference on Multiple Objective Programming and Goal Programming (CORS/MOPGP’2012)
2011 Service quality at IIUM Graduate School of Management.. In: National Higher Education Symposium 2011: Corporate Strategy & Performance Management
2011 Did they prepare you for this? ; a study of the adequacy of the undergraduate medical training for hospital practice in Malaysia. In: 7th International Conference on Business, Management and Economics (ICBME 11)
2011 Do internship satisfaction and career aspiration influence Malaysia housemen self-perceived preparedness for independent hospital practice?. In: 7th International Conference on Business, Management and Economics (ICBME 11)
2010 Health tourism in Malaysia : prospects and challenges. In: Second International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship
2010 Positioning Malaysia in medical tourism. In: International Conference on Marketing (ICMAR 2010)
2010 CSR and marketing : two sides of the same coin. In: International Conference on Marketing (ic-MAR 2010)

Book

2018 Healthcare Malaysia at a crossroads. IIUM Press, International Islamic University Malaysia . ISBN 978-967-418-459-9
2017 Implementation of TQM in public universities of Saudi Arabia: challenges and resolutions. IIUM Press, International Islamic University Malaysia . ISBN 978-967-418-521-3

Book Section

2013 Partnerships in the healthcare sector in Malaysia: an exploratory study. In: Public Private Partnerships (PPP): Malaysian studies IIUM Press . ISBN 9789674182656 , pp.161-175
2011 Lean management and Islamic perspective: convergence in diversity. In: Spirituality in Management from Islamic Perspectives IIUM Press . ISBN 9789675272943 , pp.231-250
2010 Civil service system in Malaysia. In: Public Adminitration in Southeast Asia : Thailand, Philippines, Hong Kong and Macao CRC Press . ISBN 978-1-4200-6476-6 , pp.211-235
2009 Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital. In: Proceedings of the Seminar on Research Findings 2008 IIUM Press . ISBN 9789833855780 , pp.265-273