INFORMATION TECHNOLOGY DIVISION
Services
Contact Info
Services
ICT Rules
These are the ICT RULES with the chapter name, sub-chapter, title of document, policy type, status and policy owner.
Procurement of ICT Controlled Items
| No | Title | Downloaded Documents |
| 1 | Flowchart Procurement | click here |
| 2 | Technical Specification Options Guideline | click here |
| 3 | Desktop Specification | |
| 4 | Laptop/Notebook Specification | |
| 5 | Software Template | click here |
| 6 | Printer | Black & White Laserjet Printer Color Laserjet Printer MFP Color Laserjet Printer |
ICT SERVICES CATALOGUE FOR STAFF
More details ....
ICT SERVICES CATALOGUE FOR STUDENTS
More details ...
ITD Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
1. Please click here for ITD Service Level Agreement for STAFF
2. Please click here for ITD Service Level Agreement for STUDENT
ICT Services Help Desk
The ICT Services Help Desk provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report Id associated with your service calls since referring to the Report ID when communicating with us on your service calls would be a lot more convenient.
Location:
ICT Services Help Desk is located at the Ground Floor adjacent to the ITD Female Computer Lab. The opening hours of ICT Services Help Desk are as follows:
| Day | Opening Hours |
|---|---|
| Monday -Thursday | 8.30 am - 12.30 noon |
| 2.00 pm - 4.30 pm | |
| Friday | 8.30 am - 12.15 noon |
| 2.45 pm - 4.30 pm | |
| Saturday, Sunday & Public Holiday | Closed |
In addition to the existing methods of receiving customer requests and complaints via:
- ITD Service Desk telephone (ext. 6666)
- ITD Service Desk fax (ext. 6665) and
- email at servicedesk@iium.edu.my
ICT Services Help Desk counter entertains walk-in service requests for the following services:
| Services |
For Student |
For Staff |
|---|---|---|
| Wireless Access | / | / |
| Email account / announcement | x | / |
| myIIUM Portal account | / | / |
| i-Taleem | / | / |
| Student Feedback System (SFS) | / | / |
| SIS Account | x | / |
| Student PIN/Password | / | x |
| MSDN AA (include email for students) | / | / |
| E-Meeting | x | / |
| Booking ITD Computer Lab | x | / |
| Booking Tele/Video-conference | x | / |
| Network/Phone Request | x | / |
Please visit us so that we can serve you better.
Target Resolution Time
The target resolution time for service calls can be found in the ITD Service Level Agreement (STAFF click here) & (STUDENT click here)
Video and Tele conferencing services at IIUM
Video Conferencing Services at IIUM
ITD offers two video conferencing options that you can use to meet and collaborate with others across campus or around the world, reducing travel time and expense while increasing communication and sharing.
1) Dedicated video conferencing Service
Dedicated video conferencing system is actually a room with pre-installed video conferencing appliance. The dedicated video conference room provide optimum quality in video and audio delivery.
| Details | Booking Matters | |
| Location: CAC , Gombak Campus
Features: Basic video conference without display
Capacity : 1500 participants | i) Request audio/visual services from CPD ii) Request video conference service from ITD | |
| Location : Senate Hall, Gombak Campus Features : LCD screen with projector Capacity: 100 participants | i) Request audio/visual services from CPD ii) Request video conference service from ITD | |
| Location : Video Conference Room 1, ITD, Gombak Campus
Features :Dual LED screen with eagle eye director Capacity : 15 participants | i) Request video conference service from ITD | |
| Location: Conference Room , KICT
(available on 1st January 2016 onward)
Features : LCD screen and projector with sound reinforcement system.
Capacity : 200 participants | i) Request video conference service from KICT Admin Office. | |
| Location: IIUM Library Meeting Room
Features : LCD screen and projector with sound reinforcement system.
Capacity : 35 participants | i) Request video conference service from Library Admin Office. | |
2) Software-based and Web-based Video Conferencing Service
Software and web video conferencing services are normally used for personal video conference session or ad-hoc session. These services do not require any equipment or room reservation but only requires IIUM staff email ID.
Polycom Real Presence Desktop By using personal computer/laptop, microphone and speaker, Polycom Real Presence Desktop allows users to communicate to other Polycom Real Presence or dedicated video conference. The software is also available for IOS and android. For more information, visit the Software Video Conferencing page.
| Requirement : · Desktop/Laptop · Microphone and speaker · User ID ( staff email) | |
| Google Hangout Google Hangout offers both web conferencing using your computer and telephone conferencing using just your telephone. Users can have multiple participants per session. For more information, visit Google hangout page. | Requirement :
· Desktop/Laptop · Microphone and speaker · User ID ( staff email) | Note : Google Hangout can currently communicate with other Google Hangout only. To communicate with dedicated video conferencing system, users are required to use Polycom Real Presence Desktop. |
Teleconferencing Service at IIUM
ITD also offers teleconferencing services which provides basic audio conferencing facilities.
Tele-conferencing service
Requirement :
· The location of the teleconference need to have analogue telephone line.
Booking Matters :
i) Request video conference service from ITD
Cisco IP Phone
For those with Cisco IP telephone, you can add multiple callers to the same call by using the conference command. Please refer to here on how to do this for your specific phone.
