OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

ISO 9001:2015

Contact Info





Office of Knowledge for Change and Advancement (KCA),

International Islamic University Malaysia,

P.O. Box 10, 50728 Kuala Lumpur

MALAYSIA

Phone: +603-6421 6781/6783/6787

Fax    : +603-6421 6789

Email : kca@iium.edu.my


IF YOU HAVE A COMPLAINT ABOUT OUR SERVICES, WE WANT TO HEAR FROM YOU


HELP US TO IMPROVE OUR SERVICES



ISO 9001:2015


STANDARD OPERATING PROCEDURES IN IIUM

Quality Manual

No.  Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1. Quality ManualQuality Manual
0401Jul. 2019
2.
IIUM Organisational Structure         Letter on Revision of the IIUM Organisational Structure
--Jul. 2020
3.


Memorandum and Articles


Memorandum and Articles of Association of IIUM 2015


-


-


-


General Procedures

No. Document No. ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/GENERAL PROCEDURE/01                       Management Review Meeting                           
0301Mar. 2019
2.IIUM/GENERAL PROCEDURE/02Control of Records  0300Mar. 2019
3.IIUM/GENERAL PROCEDURE/03Control of Documents
0301Mar. 2019
4.IIUM/GENERAL PROCEDURE/04Internal Audit0301Mar. 2019

Academic Management and Admission Division (AMAD)

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.

IIUM/TNL/UG/AMAD/01-1                                     
Admission Procedures Into Undergraduate Programme for IIUM CFS Students
02


02


Mar. 2020

2.
IIUM/TNL/UG/AMAD/01-2
Admission Procedures Into Undergraduate Programme for Double Degree
0202Mar. 2020
3.

IIUM/TNL/UG/AMAD/01-4 

Undergraduate Admission Procedures for Malaysians with Malaysian Qualifications via UPU Channel
02


02


Mar. 2020

4.

IIUM/TNL/UG/AMAD/01-5

Undergraduate Admission Procedures for Malaysian with Other Qualifications via EAS
02

02

Mar. 2020

5.

 IIUM/TNL/UG/AMAD/01-6

Admission Procedures into Undergraduate Programme for International Students

00



00


Mar. 2020

6.


 IIUM/TNL/UG/AMAD/01-7


Admission Procedures to Foundation Programmes for SPM Qualification via UPU Channel
00

00

Mar. 2020

7.IIUM/TNL/AMAD/04
Course Offering and Scheduling
0300Mar. 2020
8.IIUM/TNL/AMAD/05Course Registration0202Mar. 2020
9.IIUM/TNL/AMAD/07Monitoring of Student's Attendance
0202Mar. 2020
10.IIUM/TNL/AMAD/08Preparation of Examination Question Papers
0202Mar. 2020
11.IIUM/TNL/AMAD/09Grading and Submission of Final Grades/Results
0300Mar. 2020
12.IIUM/TNL/AMAD/10Conduct of the Examination
0202Mar. 2020
13.IIUM/TNL/AMAD/11Preparation of the End of Semester Examination Timetable
0202Mar. 2020
14.IIUM/TNL/AMAD/12Handling of Appeal for Rechecking of Answer Scripts
0202Mar. 2020
15.IIUM/TNL/AMAD/13Readmission Process
0202Mar. 2020
16.IIUM/TNL/AMAD/14Evaluation and Verification of Graduating Students
0301Mar. 2020
17.

IIUM/TNL/AMAD/15

Application for Transfer of Credit for Undergraduate Students (External Institution) (as of 23 July 2020)
00

00

Sept. 2020

Centre for Postgraduate Studies (CPS)

No.  Document No.      Procedure Version No.Revision No.Effective Date/Revision Date
1.IIUM/TNL/PG/01  Application for Admission into IIUM Postgraduate Programme
0301Jan. 2019
2.IIUM/TNL/PG/02Appeal for Admission into IIUM Postgraduate Programme
0301Jan. 2019
3.IIUM/TNL/PG/03Application for Change of Programme between the Centre of Studies0301Jan. 2019
4.IIUM/TNL/PG/04Application for Change of Programme within the Centre of Studies
03
01Jan. 2019
5.IIUM/TNL/PG/05Application for Deferment of Enrollment
03
01Jun. 2019
6.IIUM/TNL/PG/06Programme Offering
0301Jan. 2019
7.IIUM/TNL/PG/07New Student Enrollment
0301Jan. 2019
8.IIUM/TNL/PG/08Appeal for Change of Mode of Programme
0301May 2019
9.    IIUM/TNL/PG/09Appeal for Change of Study Status
0301May 2019
10.IIUM/TNL/PG/11Application for Leave of Absence
0301May 2019
11.IIUM/TNL/PG/12Application for Transfer Credit and Exemption of Courses
0301May 2019
12.IIUM/TNL/PG/13Course Registration
0301May 2019
13.IIUM/TNL/PG/14Research Progress Report0301May 2019
14.IIUM/TNL/PG/15Nomination and Appointment of External Examiner (PhD)0301Apr. 2019
15.IIUM/TNL/PG/16Nomination and Appointment of External Examiner (Master - by Research)0301Apr. 2019
16.IIUM/TNL/PG/18Handling of PTEM (Post Thesis Examination Meeting)0301Feb. 2019
17.IIUM/TNL/PG/19Preparation for Examination and Updating Graduation Status for Mode by Coursework Only0301May 2019
18.

IIUM/TNL/PG/20

Updating Graduation Status for Mode by Coursework and by Research only and Preparation for Convocation Ceremony03

01

May 2019

19.IIUM/TNL/PG/21Approval of Students Activities0301Jan. 2019
20.IIUM/TNL/PG/22Approval Sponsorship Presenting Paper in Local Conference0301Jan. 2019
21.IIUM/TNL/PG/23Application for Postgraduate Assistantship0301Mar. 2019

Centre for Foundation Studies (CFS)

Core Process

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/CFS/CP/01  Preparation of Curriculum of Academic Programme  03001 Jul. 2020
2.IIUM/CFS/CP/03Course Scheduling03001 Jul. 2020
3.IIUM/CFS/CP/04Course Registration03001 Jul. 2020
4.IIUM/CFS/CP/05Monitoring Student's Attendance03001 Jul. 2020
5.IIUM/CFS/CP/06Preparing of Examination Question Papers03001 Jul. 2020
6.IIUM/CFS/CP/07Preparation of the End-of-Semester Examination Timetable03001 Jul. 2020
7.IIUM/CFS/CP/08Printing of End-of-Semester Question Papers03001 Jul. 2020
8.IIUM/CFS/CP/09Student Feedback Survey03001 Jul. 2020
9.IIUM/CFS/CP/10Handling of the End-of-Semester Examination03001 Jul. 2020
10.IIUM/CFS/CP/11Marking of Answer Scripts and Grading & Submission of Final Grade          03001 Jul. 2020
11.IIUM/CFS/CP/12Processing and Releasing of Examination Results03001 Jul. 2020
12.IIUM/CFS/CP/13Analysis of Students' Performance03001 Jul. 2020
13.IIUM/CFS/CP/14Rechecking of Answer Scripts03001 Jul. 2020
14. IIUM/CFS/CP/15Completion of Foundation Programmes03001 Jul. 2020

Support Process

No.Document No.ProcedureVersion No.       Revision No.        Effective Date/Revision Date
1.IIUM/CFS/SP/01Appointment of Part-Time Teachers/Lecturers03001 Jul. 2020
2.  IIUM/CFS/SP/02Training for Academic Staff (Local Seminar/Conference/Short Courses)                           03 001 Jul. 2020
3.IIUM/CFS/SP/03Customer Complaints/Enquiries03 001 Jul. 2020
4.

IIUM/CFS/SP/04

Monitoring of the Maintenance of Teaching FacilitiesMonitoring of the Maintenance of Teaching Facilities03
 
00

1 Jul. 2020

5.IIUM/CFS/SP/05Booking of Venues for Teaching and Learning Purposes03 001 Jul. 2020
6.IIUM/CFS/SP/06Procurement Process of Teaching Equipment03 001 Jul. 2020
7.IIUM/CFS/SP/07 Payment Process03 001 Jul. 2020
8.IIUM/CFS/SP/08Application for Part-Time (Administrative & Technical)03001 Oct. 2020

Research and Publication

No.Document No.ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/RIU/01  Application of Research Project0200Jan. 2016
2.IIUM/RIU/02Approved Application for Research Grant                       
0200Jan. 2016
3.IIUM/RIU/03Monitoring of Research Progress
0200Jan. 2016
4.IIUM/RIU/04Completion of Project
0200Jan. 2016
5.IIUM/RIU/05Application of Research Assistant
0200Jan. 2016
6.IIUM/RIU/06Overseas Travelling
0200Jan. 2016
7.IIUM/RIU/07Application for Realllocation of Budget
0200Jan. 2016
8.IIUM/RIU/08Handling of Research Project
0200Jan. 2016
9.IIUM/GMU/01
Travelling Advancement
0200Sept. 2017
10.IIUM/GMU/02Travelling Clain and Advancement Reconciliation                        
0200Sept. 2017
11.IIUM/GMU/03Procurement - Issuance of Purchase Order
0200Sept. 2017
12.IIUM/GMU/04Purchase Order Payment and Payment of Invoice                                    
0200Sept. 2017
13.IIUM/GMU/05Research Advancement
0200Sept. 2017
14.IIUM/GMU/06Reconciliation of Research Advancement0200Sept. 2017
15.IIUM/GMU/07Reimbursement and Direct Payment0200Sept. 2017
16.IIUM/GMU/08Purchase of Asset and Equipment0200Sept. 2017
17.IIUM/GMU/09Appointment of Experts Under Vote 290000200Sept. 2017
18.  IIUM/GMU/10    Verification of Publication0200Sept. 2017

Student Development

No.Document No.   ProcedureVersion No.Revision No.Effective Date/Revision Date
1.IIUM/STADD/01  APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE
23Mar. 2018
2.IIUM/STADD/02GROUP PERSONAL ACCIDENT (GPA) TAKAFUL CLAIM
23Mar. 2018
3.IIUM/STADD/03TRANSPORTATION SERVICES
23May 2018
4.IIUM/STADD/04TAARUF/ORIENTATION WEEK 23May 2018
5.IIUM/STADD/05STUDENTS' REPRESENTATIVE COUNCIL ELECTION (MANUAL VOTING)
22May 2018
6.IIUM/STADD/06APPROVAL OF PROPOSAL (STUDENT ACTIVITIES)23May 2018
7.

IIUM/STADD/07

APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF)2

2

Apr. 2018

8.IIUM/STADD/08
MODULE DEVELOPMENT AND REVIEW51May 2018
9.IIUM/STADD/09BOOKING OF SPORTS FACILITIES11May 2018
10.IIUM/STADD/10USAGE OF HIGH PERFORMANCE GYMNASIUM11May 2018
11.IIUM/STADD/11IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY11May 2018
12.IIUM/STADD/12CONDUCTING OF SWIMMING CLASS11May 2018

Residential Services Division

No.Document No.Procedure                                                                               Version       Revision    Effective
Date/Revision Date
1.IIUM/FD/RSD/01Appointment of New Business Operator0303Jan. 2019
2.IIUM/RSD/02Renewal and Extension of Business Operator0301Jan. 2019
3.IIUM/RSD/03Booking of Venues External Users0300Apr. 2019
4.IIUM/RSD/04Booking of Campus Bazaar (Short Term Rental)0301Jan. 2019
5.IIUM/RSD/05Mahallah's Room Preparation0300Jun. 2019
6.IIUM/RSD/06Registration of Senior Student0300Jun. 2019
7.IIUM/RSD/07Registration of New Students0300Jun. 2019
8.

IIUM/RSD/08

Handling of Facilities and Maintenance Complaints at Mahallah                                                   03

00

Dec. 2018

Counseling and Career Services Centre (CCSC)

No.Document No.ProcedureVersion       Revision    Effective 
Date/Revision Date
1.IIUM/CCSC/1Referred Case0303Mar. 2019
2.IIUM/CCSC/2Voluntary Case0303Mar. 2019
3.IIUM/CCSC/3Career Related Programmes                                                                    0300Mar. 2019

Management Services Division

No. Document No.     ProcedureVersion  Revision  Effective Date
1.IIUM/MSD/01Recruitment of Academic Staff
0300Jan. 2019
2.IIUM/MSD/02Renewal of Contract (Academic Staff)
0300Jan. 2019
3.IIUM/MSD/03Recruitment of New Administrative & Technical Staff
0300Jan. 2019
4.IIUM/MSD/04Renewal of Contract for Administrative & Technical Staff)                
0300Jan. 2019
5.IIUM/MSD/05Payment of Non-fixed Allowance Claim
0300Apr. 2019
6.IIUM/MSD/06Annual Salary Increment
0300Apr. 2019
7.IIUM/MSD/07IIUM/MSD/07 Processing Study Leave for Academic Staff
0300Aug. 2015
8.IIUM/MSD/08Processing Sabbatical Leave for Academic Staff0300Aug. 2016
9.IIUM/MSD/09Study Leave for Professional & Management Group0300Aug. 2016
10.IIUM/MSD/10IIUM MSD 10 Training for Administrative & Technical staff of IIUM
0400Apr. 2019
11.IIUM/MSD/11Confirmation in Service
0301Jun. 2020
12.IIUM/MSD/12Promotion of Administrative Staff0300Apr. 2019
13.IIUM/MSD/13Promotion of Academic Staff
0301Jun. 2020
14.IIUM/MSD/14Full Pay Hajj Leave0300Feb. 2016
15.IIUM/MSD/15Unpaid Leave / Half Pay Leave0300Feb. 2016
16.IIUM/MSD/16Resign Shortening Contract Terminate & Opt. Retirement0300Feb. 2016
17.IIUM/MSD/17Application for Benefit and Assistance of Staff Khairat Fund0300Feb. 2016
18.IIUM/MSD/18Processing Ihsan Indicator for IIUM Staff
0300Apr. 2019
19.IIUM/MSD/19Processing Annual Performance Appraisal Report (APAR) Submission for IIUM Staff
0301Jan. 2020
20.IIUM/MSD/20Processing AWOL Salary Deduction and Monitoring Attendance for All Staff
0300Apr. 2019
21.IIUM/MSD/21Management of Staff Performance0300Apr. 2019
22.IIUM/MSD/22Corporate Secretarial Functions0300Apr. 2019
23.IIUM/MSD/23Transfer of Administrative and Technical Staff0100Oct. 2019
24.IIUM/MSD/24Records & Filing Management0000Aug. 2019
25.Appointment of Part-Time Teaching StaffSept. 2020

Information Technology Division

No.Document No.ProcedureVersion No.Revision No.Effective Date
1.IIUM/ITD/01Management of IT Change    02     05 Aug. 2019
2.IIUM/ITD/02Mangement of IT Problem
    02     04 Aug. 2019
3.IIUM/ITD/04Management of Performance Monitoring and Capacity Planning
0204Jun. 2020
4.IIUM/ITD/07Management of IT Projects
0206Jun. 2020
5.IIUM/ITD/08Management of IT Proof of Concept
0205Jun. 2020
6.IIUM/ITD/09Managing Quality Test & UAT
0202Jun. 2020
7.IIUM/TNL/29Management of IT Service Request & Incident
0204Jun. 2020
8.IIUM/TNL/31Data Backup
0203Jun. 2020
9.IIUM/TNL/32Management of IIUM Data Centre
0205Jun. 2020

Office of Security Management

No.Document No.ProcedureVersion No.Revision No.Effective Date
1.IIUM/OSEM/PROC/01Prosedur Kawalan Akses0102Oct. 2018
2.IIUM/OSEM/PROC/02Prosedur Tugas Rondaan Keselamatan0102Oct. 2018
3.IIUM/OSEM/PROC/03Prosedur Pengendalian Kesalahan Trafik 0102Oct. 2018
4.IIUM/OSEM/PROC/04Prosedur Siasatan Dalaman0102Oct. 2018
5.IIUM/OSEM/PROC/05Penyelenggaraan Kenderaan0100Oct. 2019
6.IIUM/OSEM/PROC/06Pengurusan Bilik Gerakan0100Oct. 2018
7.IIUM/OSEM/PROC/07  Pengeluaran Kad Staf, Pas Pelawat dan Lain-Lain                          0100Oct. 2019
8.IIUM/OSEM/PROC/08Pengurusan Latihan, Kursus dan Aktiviti OSEM0100Oct. 2019

Office of Industrial Links

No.Document No.                Procedure                                       Version No.Revision No.Effective Date
1.IIUM/OIL/02Reporting on Student's Internship Data to MyMoheS System0100Sept. 2017

Office for Communication, Advocacy and Promotion (OCAP)

No.Document No.ProcedureVersion No.            Revision No.          Effective Date         
1.IIUM/OCAP/01    Event Management0600Jan. 2019
2.IIUM/OCAP/02Media Services0300Jan. 2019
3.IIUM/OCAP/04Photography Services0300Jan. 2019
4.IIUM/OCAP06Promotion and Publication Unit            0300Jan. 2019
5.Customer Complaints03201Jan. 2019


Development Division

No.Document No.ProcedureVersion No.Revision No.Effective Date
1.IIUM/DEV/RENOV/01Management of Upgrading Projects (Pre-Contract)
0101Oct. 2020
2.IIUM/DEV/RENOV/02Selection of Vendors/Contractors0101Oct. 2020
3.IIUM/DEV/RENOV/03   Management of Upgrading Projects (Post-Contract) Value RM20k-RM500k0101Oct. 2020



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1. KCDIOs Quality Manager

QMS Quality Manager

2. Internal Auditor
ISO 9001:2015 Internal Auditor
3. SFS Report



SFS Report Sem. 2 2017/2018
SFS Report Sem. 1 2018/2019
SFS Report Sem. 2 2018/2019
SFS Report Sem. 1 2019/2020

4. Internal Audit Findings 2018

Internal Audit Findings 2018

5. Internal Audit Findings 2019

Internal Audit Findings 2019

6. External Audit Report 2018

               Recertification Audit Report 2018

7. External Audit Report 2019

Surveillance Audit Report 2019

8. Academic Quality Assurance Liaison (AQAL)

List of AQAL

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