ISO 9001:2015

ISO 9001:2015

ISO Standards

Standard Operating Procedures

Quality Policy

External Audit

ISO Certificate

Data & Record

Forms

ISO STANDARDS

MS ISO 9001:2015 Quality Management System (QMS)
MS ISO 19011:2020 Auditing Management Systems
MS ISO 37001:2016 Anti-Bribery Management System
MS 1900:2014 Shariah-Based Quality Management Systems
MS ISO IEC 17025:2017 Competence of Testing and Calibration Laboratories
ISO 21001:2018 Educational Organization Management Systems

STANDARD OPERATING PROCEDURES IN IIUM

Quality Manual

No.   Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. Quality Manual Quality Manual 04 01 Jul. 2019
2. IIUM Organisational Structure IIUM Organisational Structure (BOG 61) - - Aug. 2021
3. Memorandum and Articles Memorandum and Articles of Association of IIUM 2015 - - -

General Procedures

No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/GENERAL PROCEDURE/01 Management Review Meeting 03 01 Mar. 2019
2. IIUM/GENERAL PROCEDURE/02 Control of Records   03 00 Mar. 2019
3. IIUM/GENERAL PROCEDURE/03 Control of Documents 03 01 Mar. 2019
4. IIUM/GENERAL PROCEDURE/04 Internal Audit 03 01 Mar. 2019

Academic Management and Admission Division (AMAD)

No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/TNL/UG/AMAD/01-1 Admission Procedures Into Undergraduate Programme for IIUM CFS Students 02 02 Mar. 2020
2. IIUM/TNL/UG/AMAD/01-2 Admission Procedures Into Undergraduate Programme for Double Degree 02 02 Mar. 2020
3. IIUM/TNL/UG/AMAD/01-4 Undergraduate Admission Procedures for Malaysians with Malaysian Qualifications via UPU Channel 02 02 Mar. 2020
4. IIUM/TNL/UG/AMAD/01-5 Undergraduate Admission Procedures for Malaysian with Other Qualifications via EAS 02 02 Mar. 2020
5. IIUM/TNL/UG/AMAD/01-6 Admission Procedures into Undergraduate Programme for International Students 00 00 Mar. 2020
6. IIUM/TNL/UG/AMAD/01-7 Admission Procedures to Foundation Programmes for SPM Qualification via UPU Channel 00 00 Mar. 2020
7. IIUM/TNL/AMAD/04 Course Offering and Scheduling 03 00 Mar. 2020
8. IIUM/TNL/AMAD/05 Course Registration 02 03 Jan. 2024
9. IIUM/TNL/AMAD/08 Preparation of Examination Question Papers 02 02 Mar. 2020
10. IIUM/TNL/AMAD/09 Grading and Submission of Final Grades/Results 03 00 Mar. 2020
11. IIUM/TNL/AMAD/10 Conduct of the Examination 02 02 Mar. 2020
12. IIUM/TNL/AMAD/11 Preparation of the End of Semester Examination Timetable 02 02 Mar. 2020
13. IIUM/TNL/AMAD/12 Handling of Appeal for Rechecking of Answer Scripts 02 02 Mar. 2020
14. IIUM/TNL/AMAD/13 Readmission Process 02 02 Mar. 2020
15. IIUM/TNL/AMAD/14 Evaluation and Verification of Graduating Students 03 01 Mar. 2020
16. IIUM/TNL/AMAD/15 Application for Transfer of Credit for Undergraduate Students (External Institution) (as of 23 July 2020) 00 00 Sept. 2020

Centre for Postgraduate Studies (CPS)

No.   Document No.    Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/TNL/PG/01   Application for Admission into IIUM Postgraduate Programme 03 01 Jan. 2019
2. IIUM/TNL/PG/02 Appeal for Admission into IIUM Postgraduate Programme 03 01 Jan. 2019
3. IIUM/TNL/PG/03 Application for Change of Programme between the Centre of Studies 03 01 Jan. 2019
4. IIUM/TNL/PG/04 Application for Change of Programme within the Centre of Studies 03 01 Jan. 2019
5. IIUM/TNL/PG/05 Application for Deferment of Enrollment 03 01 Jun. 2019
6. IIUM/TNL/PG/06 Programme Offering 03 01 Jan. 2019
7. IIUM/TNL/PG/07 New Student Enrollment 03 01 Jan. 2019
8. IIUM/TNL/PG/08 Appeal for Change of Mode of Programme 03 01 May 2019
9.    IIUM/TNL/PG/09 Appeal for Change of Study Status 03 01 May 2019
10. IIUM/TNL/PG/11 Application for Leave of Absence 03 01 May 2019
11. IIUM/TNL/PG/12 Application for Transfer Credit and Exemption of Courses 03 01 May 2019
12. IIUM/TNL/PG/13 Course Registration 03 01 May 2019
13. IIUM/TNL/PG/14 Research Progress Report 03 01 May 2019
14. IIUM/TNL/PG/15 Nomination and Appointment of External Examiner (PhD) 03 01 Apr. 2019
15. IIUM/TNL/PG/16 Nomination and Appointment of External Examiner (Master - by Research) 03 01 Apr. 2019
16. IIUM/TNL/PG/18 Handling of PTEM (Post Thesis Examination Meeting) 03 01 Feb. 2019
17. IIUM/TNL/PG/19 Preparation for Examination and Updating Graduation Status for Mode by Coursework Only 03 01 May 2019
18. IIUM/TNL/PG/20 Updating Graduation Status for Mode by Coursework and by Research only and Preparation for Convocation Ceremony 03 01 May 2019
19. IIUM/TNL/PG/21 Approval of Students Activities 03 01 Jan. 2019
20. IIUM/TNL/PG/22 Approval Sponsorship Presenting Paper in Local Conference 03 01 Jan. 2019
21. IIUM/TNL/PG/23 Application for Postgraduate Assistantship 03 01 Mar. 2019

Centre for Foundation Studies (CFS)

Core Process

No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/CFS/CP/01   Preparation of Curriculum of Academic Programme   03 00 1 Jul. 2020
2. IIUM/CFS/CP/03 Course Scheduling 03 00 1 Jul. 2020
3. IIUM/CFS/CP/04 Course Registration 03 00 1 Jul. 2020
4. IIUM/CFS/CP/05 Monitoring Student's Attendance 03 00 1 Jul. 2020
5. IIUM/CFS/CP/06 Preparing of Examination Question Papers 03 00 1 Jul. 2020
6. IIUM/CFS/CP/07 Preparation of the End-of-Semester Examination Timetable 03 00 1 Jul. 2020
7. IIUM/CFS/CP/08 Printing of End-of-Semester Question Papers 03 00 1 Jul. 2020
8. IIUM/CFS/CP/09 Student Feedback Survey 03 00 1 Jul. 2020
9. IIUM/CFS/CP/10 Handling of the End-of-Semester Examination 03 00 1 Jul. 2020
10. IIUM/CFS/CP/11 Marking of Answer Scripts and Grading & Submission of Final Grade    03 00 1 Jul. 2020
11. IIUM/CFS/CP/12 Processing and Releasing of Examination Results 03 00 1 Jul. 2020
12. IIUM/CFS/CP/13 Analysis of Students' Performance 03 00 1 Jul. 2020
13. IIUM/CFS/CP/14 Rechecking of Answer Scripts 03 00 1 Jul. 2020
14. IIUM/CFS/CP/15 Completion of Foundation Programmes 03 00 1 Jul. 2020

Support Process

No. Document No. Procedure Version No. Revision No.    Effective Date/Revision Date
1. IIUM/CFS/SP/01 Appointment of Part-Time Teacher/Lecturer 03 01 1 Aug. 2021
2.    IIUM/CFS/SP/02 Training for Academic Staff (Local Seminar/Conference/Short Courses) 03 00 1 Jul. 2020
3. IIUM/CFS/SP/03 Customer Complaints/Enquiries 03 00 1 Jul. 2020
4. IIUM/CFS/SP/04 Monitoring of the Maintenance of Teaching Facilities Monitoring of the Maintenance of Teaching Facilities 03 00 1 Jul. 2020
5. IIUM/CFS/SP/05 Booking of Venues for Teaching and Learning Purposes 03 00 1 Jul. 2020
6. IIUM/CFS/SP/06 Procurement Process of Teaching Equipment 03 00 1 Jul. 2020
7. IIUM/CFS/SP/07 Payment Process 03 00 1 Jul. 2020
8. IIUM/CFS/SP/08 Application for Part-Time (Administrative & Technical) 03 01 1 Nov. 2020
9. IIUM/CFS/SP/09 In-House Training for Administrative and Technical Staff 01 00 1 Jun. 2021
10. IIUM/CFS/SP/10 Handling of Usrah Programme for CFS Students 01 00 1 Jun. 2021
11. IIUM/CFS/SP/11 Conduct of Student Activities 01 00 1 Jun. 2021
12. IIUM/CFS/SP/12 Appointment of Principal and Fellow 01 00 1 Jun. 2021
13. IIUM/CFS/SP/13 Distribution of Zakat Assistance to CFS Students 01 00 1 Jun. 2021
14. IIUM/CFS/SP/14 Application for Staff Presenting in Local Conference/Symposium/Competition/Others 01 00 7 Dec. 2023

Research and Publication

No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/RIU/01   Application of Research Project 02 00 Jan. 2016
2. IIUM/RIU/02 Approved Application for Research Grant 02 00 Jan. 2016
3. IIUM/RIU/03 Monitoring of Research Progress 02 00 Jan. 2016
4. IIUM/RIU/04 Completion of Project 02 00 Jan. 2016
5. IIUM/RIU/05 Application of Research Assistant 02 00 Jan. 2016
6. IIUM/RIU/06 Overseas Travelling 02 00 Jan. 2016
7. IIUM/RIU/07 Application for Realllocation of Budget 02 00 Jan. 2016
8. IIUM/RIU/08 Handling of Research Project 02 00 Jan. 2016
9. IIUM/GMU/01 Travelling Advancement 02 00 Sept. 2017
10. IIUM/GMU/02 Travelling Clain and Advancement Reconciliation    02 00 Sept. 2017
11. IIUM/GMU/03 Procurement - Issuance of Purchase Order 02 00 Sept. 2017
12. IIUM/GMU/04 Purchase Order Payment and Payment of Invoice    02 00 Sept. 2017
13. IIUM/GMU/05 Research Advancement 02 00 Sept. 2017
14. IIUM/GMU/06 Reconciliation of Research Advancement 02 00 Sept. 2017
15. IIUM/GMU/07 Reimbursement and Direct Payment 02 00 Sept. 2017
16. IIUM/GMU/08 Purchase of Asset and Equipment 02 00 Sept. 2017
17. IIUM/GMU/09 Appointment of Experts Under Vote 29000 02 00 Sept. 2017
18.   IIUM/GMU/10    Verification of Publication 02 00 Sept. 2017

Student Development

No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date
1. IIUM/STADD/01   APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE 2 6 Jan. 2021
2. IIUM/STADD/02 TRANSPORTATION SERVICES 2 4 Jul. 2020
3. IIUM/STADD/03 TA'ARUF WEEK-FACE TO FACE/HYBRID/ONLINE 3 3 Apr. 2021
4. IIUM/STADD/04 APPROVAL OF PROPOSAL (STUDENT ACTIVITIES) 3 5 Feb. 2021
5. IIUM/STADD/05 APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF) 2 3 Mar. 2020
6. IIUM/STADD/06 MODULE DEVELOPMENT & REVIEW 2 3 May 2018

1. BOOKING OF SPORTS FACILITIES 1 1 May 2018
2. USAGE OF HIGH PERFORMANCE GYMNASIUM 1 1 May 2018
3. IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY 1 1 May 2018
4. CONDUCTING OF SWIMMING CLASS 1 1 May 2018

Residential Services Division

No. Document No. Procedure Version Revision    Effective Date/Revision Date
1. IIUM/FD/RSD/01 Appointment of New Business Operator 03 03 Jan. 2019
2. IIUM/RSD/02 Renewal and Extension of Business Operator 03 01 Jan. 2019
3. IIUM/RSD/03 Booking of Venues External Users 03 00 Apr. 2019
4. IIUM/RSD/04 Booking of Campus Bazaar (Short Term Rental) 03 01 Jan. 2019
5. IIUM/RSD/05 Mahallah's Room Preparation 03 00 Jun. 2019
6. IIUM/RSD/06 Registration of Senior Student 03 00 Jun. 2019
7. IIUM/RSD/07 Registration of New Students 03 00 Jun. 2019
8. IIUM/RSD/08 Handling of Facilities and Maintenance Complaints at Mahallah 03 00 Dec. 2018

Counseling and Career Services Centre (CCSC)

No. Document No. Procedure Version Revision    Effective Date/Revision Date
1. IIUM/CCSC/1 Referred Case 03 03 Mar. 2019
2. IIUM/CCSC/2 Voluntary Case 03 03 Mar. 2019
3. IIUM/CCSC/3 Career Related Programmes    03 00 Mar. 2019

Management Services Division

No. Document No. Procedure Version   Revision   Effective Date
1. IIUM/MSD/01 Recruitment of New Academic Staff 03 01 Jul. 2023
2. IIUM/MSD/02 Renewal of Contract for Academic Staff 03 01 Jul. 2023
3. IIUM/MSD/03 Recruitment of New Administrative & Technical Staff 03 00 Jan. 2019
4. IIUM/MSD/04 Renewal of Contract for Administrative & Technical Staff)    03 00 Jan. 2019
5. IIUM/MSD/05 Payment of Non-fixed Allowance Claim 03 00 Apr. 2019
6. IIUM/MSD/06 Annual Salary Increment 03 00 Apr. 2019
7. IIUM/MSD/07 IIUM/MSD/07 Processing Study Leave for Academic Staff 03 00 Aug. 2015
8. IIUM/MSD/08 Processing Sabbatical Leave for Academic Staff 03 00 Aug. 2016
9. IIUM/MSD/09 Study Leave for Professional & Management Group 03 00 Aug. 2016
10. IIUM/MSD/10 Training for Administrative & Technical staff of IIUM 04 01 Nov. 2022
11. IIUM/MSD/11 Confirmation in Service 03 01 Jun. 2020
12. IIUM/MSD/12 Promotion of Administrative Staff 03 00 Apr. 2019
13. IIUM/MSD/13 Promotion of Academic Staff 03 01 Jun. 2020
14. IIUM/MSD/14 Full Pay Hajj Leave 03 00 Feb. 2016
15. IIUM/MSD/15 Unpaid Leave / Half Pay Leave 03 00 Feb. 2016
16. IIUM/MSD/16 Resign Shortening Contract Terminate & Opt. Retirement 03 00 Feb. 2016
17. IIUM/MSD/17 Application for Benefit and Assistance of Staff Khairat Fund 03 00 Feb. 2016
18. IIUM/MSD/18 Processing Ihsan Indicator for IIUM Staff 03 00 Apr. 2019
19. IIUM/MSD/19 Processing Annual Performance Appraisal Report (APAR) Submission for IIUM Staff 03 01 Jan. 2020
20. IIUM/MSD/20 Processing AWOL Salary Deduction and Monitoring Attendance for All Staff 03 00 Apr. 2019
21. IIUM/MSD/21 Management of Staff Performance 03 00 Apr. 2019
22. IIUM/MSD/22 Corporate Secretarial Functions 03 00 Apr. 2019
23. IIUM/MSD/23 Transfer of Administrative and Technical Staff 01 00 Oct. 2019
24. IIUM/MSD/24 Records & Filing Management 00 00 Aug. 2019
25. Appointment of Part-Time Teaching Staff Sept. 2020

Information Technology Division

No. Document No. Procedure Version No. Version No. Revision No.
1. IIUM/ITD/01 Management of IT Change 03 00 2023
2. IIUM/ITD/02 Management of IT Problem 03 00 2023
3. IIUM/ITD/04 Management of Performance Monitoring 03 00 2023
4. IIUM/ITD/07 Management of IT Project 03 03 2023
5. IIUM/ITD/08 Management of IT Proof of Concept 02 05 2023
6. IIUM/ITD/09 Management of Quality Test and UAT 02 02 2023
7. IIUM/TNL/29 Management of IT Service Request & Incident 03 00 2023
7. IIUM/TNL/31 Data Backup 02 04 2023
8. IIUM/TNL/32 Management of Data Centre 02 03 2023

Office of Security Management

No. Document No. Procedure Version No. Revision No. Effective Date
1. IIUM/OSEM/PROC/01 Prosedur Kawalan Akses 01 02 Oct. 2018
2. IIUM/OSEM/PROC/02 Prosedur Tugas Rondaan Keselamatan 01 02 Oct. 2018
3. IIUM/OSEM/PROC/03 Prosedur Pengendalian Kesalahan Trafik 01 02 Oct. 2018
4. IIUM/OSEM/PROC/04 Prosedur Siasatan Dalaman 01 02 Oct. 2018
5. IIUM/OSEM/PROC/05 Penyelenggaraan Kenderaan 01 00 Oct. 2019
6. IIUM/OSEM/PROC/06 Pengurusan Bilik Gerakan 01 00 Oct. 2018
7. IIUM/OSEM/PROC/07   Pengeluaran Kad Staf, Pas Pelawat dan Lain-Lain    01 00 Oct. 2019
8. IIUM/OSEM/PROC/08 Pengurusan Latihan, Kursus dan Aktiviti OSEM 01 00 Oct. 2019

Office of Industrial Links

No. Document No.    Procedure Version No. Revision No. Effective Date
1. IIUM/OIL/02 Reporting on Student's Internship Data to MyMoheS System 01 00 Sept. 2017

Office for Communication, Advocacy and Promotion (OCAP)

No. Document No. Procedure Version No.    Revision No.    Effective Date
1. IIUM/OCAP/01    Event Management 06 00 Jan. 2020
2. IIUM/OCAP/02 Media Services 03 00 Jan. 2019
3. IIUM/OCAP/04 Photography Services 03 00 Jan. 2019
4. IIUM/OCAP/06 Promotion and Publication Unit    03 00 Jan. 2019
5. Customer Complaints 02 02 Jan. 2020

Development Division

No. Document No. Procedure Version No. Revision No. Effective Date
1. IIUM/DEV/RENOV/01 Management of Upgrading Projects (Pre-Contract) 01 01 Oct. 2020
2. IIUM/DEV/RENOV/02 Selection of Vendors/Contractors 01 01 Oct. 2020
3. IIUM/DEV/RENOV/03 Management of Upgrading Projects (Post-Contract) Value RM20k-RM500k 01 01 Oct. 2020
4. IIUM/DEV/RENOV/04 Design Changes & Variation Orders for Upgrading Projects 01 00 Oct. 2017
5. IIUM/DEV/RENOV/05 Priority Projects 01 00 Aug. 2021
6. IIUM/DEV/PAYM/01 Payment for Works Based on Quotation 03 00 Sept. 2021
7. IIUM/DEV/PAYM/02 Payment for Works Based on Tender 03 00 Sept. 2021
8. IIUM/DEV/PAYM/03 Payment for Consultant 03 00 Sept. 2021
9. IIUM/DEV/PAYM/04 Payment for Project Managed by JKRM 03 00 Oct. 2021

Occupational Safety, Health and Built Environment Department (OSHBE)

No. Document No. Procedure Version No. Revision No. Effective Date
1.   IIUM/HSE/PROC/01    HSE Incident Management 03    Oct. 2021
2.   IIUM/HSE/PROC/02 HSE Competence and Awareness    03    Oct. 2021

IIUM QUALITY POLICY

Download here : IIUM QUALITY POLICY

External Audit

2021

Recertification Audit Schedule 2021

Recertification Audit 2021 Report

2020

Audit Plan for Remote Audit

Surveillance Audit 2020 Report

2019

Audit Schedule 2019

Surveillance Audit 2019 Findings

2018

Audit Schedule 2018

Recertification Audit Report 2018

Download here :  Certificate of ISO 9001:2015

ISO & SWA Logo

1. KCDIOs Quality Manager List of Quality Manager
2. Internal Auditor List of ISO Internal Auditors
3. SFS Report SFS Report Sem. 2 2017/2018 SFS Report Sem. 1 2018/2019 SFS Report Sem. 2 2018/2019 SFS Report Sem. 1 2019/2020
4. SFS Question SFS Question Sem. I 2020/2021. Endorsed in the 427th Senate (18 Dec. 2020)

5. Internal Audit Findings 2018 Internal Audit Findings 2018
6. Internal Audit Findings 2019 Internal Audit Findings 2019
7. Internal Audit Findings 2020 Internal Audit Findings 2020
8. External Audit Report 2018 Recertification Audit Report 2018
9. External Audit Report 2019 Surveillance Audit Report 2019
10. External Audit Report 2020 Surveillance Audit Report 2020
11. External Audit Report 2021 Recertification Audit Report 2021
12. External Audit Report 2022 Surveillance 1 Audit Report 2022
12. Academic Quality Assurance Liaison (AQAL) List AQAL 2023-2025
13. ISO & SWA Logo ISO & SWA Logo

Forms

No. Form
1. Request for Change Form
2. Complaint/Suggestion Form
3. KCA Internal Training / Programme Evaluation Form
4. Audit Notes
5. Template SOP

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